Lot Auditor - Destin, FL

Job Title: Lot Auditor

Department: Commercial Parking Division / Hotel Self Parking Division

Reports to: Commercial Parking Manager / Hotel Self Parking Manager

Schedule: Full Time / Part-Time

Status: Non-Exempt

Compensation: Hourly base rate (rates vary by market)

The Lot Attendant / Lot Auditor helps ensure a smooth, safe, and organized parking experience for guests. This role includes directing traffic, assisting customers, monitoring the lot, and keeping the area clean and secure.

To deliver great customer service while maintaining a safe, clean, and efficient parking environment. This includes helping guests, enforcing parking policies, and supporting overall lot operations.

Ticketing & Payments

Issue tickets, handle payments accurately, and track money and paperwork responsibly.

Reporting & Documentation

Complete shift logs, track tickets and revenue, and document parking activity.

Administrative Support

Label keys, record vehicle details, and maintain organized records of parked cars.

Security & Compliance

Check the lot regularly, report unsafe or suspicious activity, and ensure vehicles are parked securely and according to policy.

Lot Maintenance

Keep the parking area and booth clean and presentable; assist with light cleaning or janitorial tasks as needed.

Customer Service

Help guests with payments and parking questions while maintaining a friendly, helpful attitude.

Teamwork & Communication

Use radios appropriately, stay in contact with the team, and support a positive work environment.

Professionalism & Attendance

Arrive on time, follow company policies, and consistently maintain a professional appearance and attitude.

Additional Duties

Take on other tasks as needed to support operations, including attending training sessions and adapting to scheduling needs.

High school diploma or GED required; previous customer service experience preferred but a positive, helpful attitude is essential.

High school diploma or GED required. The company is committed to providing reasonable accommodations for individuals with disabilities in accordance with applicable laws.

A valid driver’s license and reliable transportation are required. Candidates must maintain a clean motor vehicle record, with no more than three moving violations within the past three years. A background check is required and must be maintained throughout employment. No special certifications are necessary for this role.

Must be able to stand, walk, and lift up to 50 pounds for extended periods. Comfortable working indoors and outdoors in various weather conditions. A clean, professional appearance and adherence to uniform and grooming standards are required. Schedule flexibility is essential, as shifts may include nights, weekends, and holidays.

Demonstrates excellent communication skills through active listening, clear articulation, and a courteous, professional demeanor. Skilled in managing guest interactions with patience, empathy, and close attention to detail. Works collaboratively with team members, supervisors, and clients to ensure a seamless and positive service experience.

Team members may need to use a personal cell phone for work-related communications or to access mobile apps. Reimbursement will follow company policy when applicable.

PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.

• Health Benefits – Medical, vision and dental insurance
• Supplemental Insurance – Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Paid time off
• Paid training
• Tuition assistance through Belleview University
• Nationwide discounts through Perks at Work
• Military friendly employer

Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.