Guest Services, Customer Service​/HelpDesk

Breathe Easy Rentals is a locally owned and operated vacation rental management company based in Destin, Florida. We specialize in delivering exceptional guest experiences while maximizing results for property owners along the Emerald Coast, including Destin, Miramar Beach, and Fort Walton Beach.

As a growing company managing a diverse portfolio of vacation homes and condos, we take pride in combining professional systems with a personal, hands-on approach. Unlike large, remote management companies, our team is local, allowing us to respond quickly, maintain high standards, and truly care for every property and guest experience.

Our success is built on strong values:

Integrity – We believe in honest communication and doing what’s right

Passion – We love hospitality and creating memorable vacations

Growth – We are constantly improving, evolving, and expanding

We are a fast-growing organization with big goals, including expanding our portfolio and becoming a leading vacation rental company on the Emerald Coast. With that growth comes opportunity for career advancement, skill development, and being part of a team that values hard work and collaboration.

Be part of a supportive, team-oriented environment

Opportunities for growth in a rapidly expanding company

Work in a dynamic industry where no two days are the same

Make a real impact on guest experiences and property success

If you’re motivated, reliable, and enjoy working in a fast-paced environment, we’d love to have you join our team.

The Guest Services Coordinator is responsible for delivering exceptional guest experiences by assisting with reservations, resolving issues, and coordinating support across teams. This role involves problem-solving, dispatching field staff, handling escalated situations, and ensuring smooth communication between guests and operations. The ideal candidate is highly organized, adaptable, and customer-focused, with strong communication and technical skills. Working in a fast-paced, 24/7 environment, this role plays a key part in creating positive, memorable stays for every guest.

Passion for customer service and ownership of the customer experience

Ability to work a flexible schedule including nights, weekends, and holidays as needed to support the needs of a 24/7 business

Have the ability to make decisions that are in the best interest of Easy Vacation Services and Breathe Easy Rentals and the guest, bridging the gap for guest understanding while displaying empathy

Have the ability to learn on the fly and follow along with real-time information

Superior verbal and written communication skills

Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices

Organization skills and be able to multi-task

Schedule and help keep on top of any Breezeway tasks that are required

Other responsibilities as assigned

Self-motivated and self-sufficient, while being able to seek guidance when needed

Ability to communicate effectively with homeowners and guests

Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices

Availability to work Sunday through Saturday, early mornings and evenings as needed

Professional in all forms of communication such as email, phone calls, video calls and texts

Ability to work well under pressure in an agile, fast-paced environment

Excellent time management skills with the ability to change activity frequently and cope with interruptions

Highly responsive and reliable

Strong attention to detail

Compensation: $20 - 22 /hour

PTO

Health insurance

Life insurance

Vision insurance

Retirement benefits or accounts

Healthcare spending or reimbursement accounts (HSAs, FSAs, HRAs)

Long-term disability insurance

Short-term disability insurance

Schedule: Wednesday through Sunday; flexible schedule including nights, weekends, and holidays as needed