Assistant Reservation Manager

Scenic Stays is a locally operated vacation rental management company serving Florida’s beautiful Emerald Coast. We are passionate about creating memorable guest experiences while providing dependable, professional service to our property owners.

Our team works together across Reservations, Guest Services, Owner Relations, Operations, and Resort Services to make every stage of the guest experience as smooth as possible. We value teamwork, communication, accountability, and employees who are willing to step in and help.

At Scenic Stays, you’ll join a growing hospitality company where your ideas, leadership, and contributions can make a meaningful difference.

Scenic Stays is seeking an organized and dependable Assistant Reservations Manager to support the daily operations of our Reservations department. Reporting directly to the Director of Reservations, this hands-on leadership position combines guest service, reservation management, team support, and problem-solving.

In this role, you’ll assist guests throughout the booking process, provide day-to-day guidance to reservation agents, help resolve escalated situations, and ensure reservations are handled accurately and efficiently. The ideal candidate is calm under pressure, attentive to detail, and comfortable balancing leadership responsibilities with daily reservation tasks.

Answer guest calls, emails, messages, and booking inquiries promptly and professionally

Assist guests with new reservations, quotes, modifications, payments, cancellations, and property questions

Provide daily guidance and support to Reservations team members

Help oversee department operations when the Director of Reservations is unavailable

Assist agents with challenging guest situations, policy questions, and reservation concerns

Review reservations for accuracy, including dates, payments, guest information, and special requests

Monitor pending tasks, unanswered communications, and necessary guest follow-ups

Help ensure departmental policies and procedures are followed consistently

Communicate property updates, policy changes, and other important information to the Reservations team

Coordinate with Guest Services, Owner Relations, Resort Services, Accounting, and Operations when assistance is needed

Help train and coach new and existing Reservations team members

Assist with balancing the team’s workload and maintaining coverage during busy periods

Document reservation changes, payments, and guest communications accurately in company systems

Escalate significant guest, reservation, or operational concerns to the Director of Reservations

Identify recurring concerns and recommend ways to improve department processes and the guest experience

At least two years of experience in customer service, reservations, hospitality, or a similar guest-facing position

Previous experience providing team leadership, training, coaching, or shift support; a formal management title is not required

Strong written and verbal communication skills

Excellent attention to detail, organization, and follow-through

Ability to remain professional and solution-focused during difficult guest situations

Ability to manage multiple priorities in a busy environment

Comfortable using computers, phone systems, email, and web-based software

Ability to work both independently and collaboratively as part of a team

Dependable attendance and availability to work a flexible schedule, including some weekends and holidays based on departmental needs

Ability to work in a hybrid environment and report to Scenic Stays Resorts when scheduled

Experience in vacation rentals, hotels, travel, tourism, or property management

Previous experience as an assistant…