Field Engineer

Overview

Boingo Wireless is looking for a highly energetic and customer focused Wireless Network Engineer with comprehensive knowledge of IP-based network systems, including Ethernet and Wi-Fi, to support our wireless networks at Eglin Air Force Base, Camp Rudder, and various venues in the Florida Panhandle region. This role will also support Keesler Air Force base in Biloxi, MS. This is a hands-on role requiring technical savvy and experience working independently at the location as the on-site field service technician, troubleshooter, and customer interface.

The Field Engineer oversees the technical aspects of the site (large military bases) with potential for customers in the thousands. The Field Engineer should be confident and heavily experienced in the following skills and requirements, possess a strong service ethic, be self-motivated, and goal-oriented in their desire to maintain high-uptime standards.

• Installing commercial Internet circuits (fiber, Cable, LTE modem, and fixed wireless)
• Utilizing various distribution methods (Ethernet, xDSL, CMTS, Wi-Fi, LTE)
• Experience in the use of wireless design software, such as iBwave, and Ekahau or similar
• Responses NOC-dispatched incident response based on SLA triage with timely communication through the restoration efforts
• Ability to install and configure switches, and access points
• Perform analysis and diagnosis of complex networking problems

• Knowledge of wireless technology, including 802.11 b / g / n / ac / ax
• Experience with Wi-Fi access point and wireless controller configurations, preferably with Ruckus and Cisco equipment
• Proficiency with switch configurations, including VLANs, trunking access and other port settings
• Network monitoring and incident response
• Able to pass military base access background check and have a valid driver’s license
• Able to meet physical requirements of the role which include gaining access to and working on building rooftops installing microwave equipment and able to carry 45+ lbs, if needed
• Position will participate in on-call rotation to provide 24-hour support and be willing to travel within the region
• Work on-site at military bases in FL, MS, and surrounding areas.
• Regional travel up to 50% of the year.

Boingo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, disability or veteran status.