Pre-Arrival Specialist

Pre-Arrival Specialist

Hourly Rate: $21.10

Regular Full-time Position

Shift: 1st/2nd:
Must be available weekends and holidays

Hourly Wage: $21.10

Are you looking for a place where meaningful moments are made together?

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Pre-Arrival Specialist at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• Benefit Eligibility will vary by position

Site Specific Perks

• Uniform laundering (Food & Beverage, Engineering, and Front Desk)
• Free Parking - within 2 blocks of the resort
• Complimentary work shoes - once every 6 months pending job requirements
• Discount for on-duty meals and off-duty meals
• Company branded t-shirts, sunscreen, sunglasses, and hats for all outside positions
• Company branded jackets for all outside positions, as needed
• Quarterly recognition and awards, Service Awards, Associate/Manager of the Quarter, Associate Appreciation Week, and Housekeeping Appreciation Week
• Monthly birthday and special holiday celebrations
• Access to use of fitness facilities during specified hours

As a Pre-Arrival Specialist, a typical day will include:

• Creates, maintains, and updates the pre-arrival templates and Owner communications.
• Coordinates with other departments to conduct routine maintenance.
• Replies to all Vacation Planning emails/calls within the specified time frame.
• Corresponds with guests regarding villa location and other special requests.
• Communicates special requests to other departments and/or VIP amenities.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Pre-Arrival Specialist at MVW:

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.