Community Association Manager​/Lead Property Manager

Position: Community Association Manager / Lead Property Manager
Job Description

Natural Retreats is looking for a Lead Property Manager / Community Association Manager to join our 360 Blue team at Villa Coyaba in Destin, FL!

The Lead Property Manager / Community Association Manager (CAM) is a leadership role responsible for developing, supporting, and overseeing team members. This position also serves as the primary point of contact for homeowners and association board members at Villa Coyaba, fostering positive relationships through proactive communication and exceptional customer service. Core responsibilities include overseeing property operations; ensuring housekeeping, maintenance, and inspections are completed to established standards;

coordinating vendor services; assisting with budget administration; supporting association compliance efforts; and performing general administrative duties related to both property and community association management.

COMPENSATION: $65,000 - $75,000 / year dependent upon skills and experience.

BENEFITS & PTO: Natural Retreats contributes to both employee and dependent premiums!

• 15 vacation days
• 9 holidays
• 7 sick days
• 5  with a $1,500 allowance to book a /360 Blue vacation home!
• Maternity AND Paternity Leave
• Medical (Traditional PPO-style plans and High Deductible Plan w/ HSA)
• Dental
• Vision
• Flexible Spending Accounts (medical and dependent care)
• 401K retirement plan options with 3.5% company match
• Short and Long-Term Disability Insurance (100% company paid)
• Basic Life Insurance Policy of $50,000 (100% company paid)
• Supplemental Life Insurance (Employee, Spouse, Child)
• Company Cell Phone

ESSENTIAL FUNCTIONS:

• Coach, mentor, and support direct reports in both daily execution and professional growth.
• Conduct regular 1 on 1 meetings, performance reviews, and feedback conversations, documenting where appropriate.
• Ensure all payroll-related items, such as PTO approvals, and reimbursements, are processed accurately and in a timely fashion.
• Support hiring, onboarding, and training of new staff.
• Disseminate information to ensure team members are knowledgeable and execute consistently according to expectations.
• Foster accountability, consistency, and collaboration across the team.
• Set an example of professionalism by work ethic, appearance, teamwork, preparedness, and every other facet to build trust, confidence, and respect from all those you work with.
• Serve as primary liaison between the Board of Directors, residents, vendors, and management company.
• Oversee daily operations of the Association.
• Ensure compliance with governing documents, rules, regulations, and applicable Florida statutes.
• Prepare Board meeting agendas, management reports, and supporting documentation.
• Attend Board and Annual Membership meetings.
• Assist with implementation of Board directives and strategic objectives.
• Provide recommendations regarding operational improvements and capital planning.
• Assist in preparation and administration of annual operating budgets.
• Monitor expenditures against approved budgets.
• Assist with reserve projects and capital improvement planning.
• Manage capital improvement projects from planning through completion.
• Conduct routine inspections of common areas to identify maintenance, safety, and appearance concerns.
• Develop preventive maintenance schedules.
• Manage the full vendor management process, including soliciting proposals and bids, negotiating and administering service contracts, evaluating vendor performance, and ensuring compliance with all insurance and licensing requirements.
• Oversee life safety and emergency preparedness programs, including coordinating emergency response efforts during weather events and other incidents to help ensure resident safety and operational continuity.
• Ensure compliance with OSHA, local regulations, and association policies.
• Act as dedicated point of contact for homeowners by completing the following duties which include but are not limited to:
  • Assist with developing strategies to implement within the management contract, which will achieve the desired competitive edge.
  • Proactively understand homeowner expectations, including revenue targets, and consistently communicate and monitor satisfaction;
  • Communicate in a timely manner;
  • Answer questions and address client relations matters or concerns; and
  • Develop and maintain quality relationships.
• Ensure successful onboarding of new homeowners and properties, including verifying required information is entered accurately into the system, proper permitting is completed, scheduling photography, etc.
• Recommend and manage vendor outcomes for direct repairs and services, and approve vendor invoices.
• Review and approve homeowner charges and credits to produce accurate statements by applicable deadlines.
• Prepare for guest's arrival to the property by completing the following duties, which include but are not limited to:
  • Conduct recurring weekly or biweekly property walk-through inspections to maintain full familiarity with the condition, readiness, and overall presentation of assigned homes.
  • Ensure home meets housekeeping…