HM Sales Advisor Destin Commons

Overview

Job Description

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

• Provide excellent customer service: welcoming and guiding customers through the store and the OMNI experience where available, supporting them with direct customer service
• Engage with customers to provide excellent service
• Guide customers through fashion trends, stories and products in all areas of the store
• Effectively promote and sell products to customers
• Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives
• Represent the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management team

• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers
• Use product and fashion knowledge to share relevant information with customers

• Retain and share service, fashion and store operations knowledge with colleagues
• Follow all procedures, routines, and legal requirements in all areas of the store
• Give and receive feedback with colleagues to learn, develop and support each other
• Participate in onboarding, introductions and trainings relevant for the role and future development

• Complete full garment cycle from unpacking and refill to steaming and garment care
• Operate fitting room and checkout areas according to best practice and processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Support garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines
• Ensure good stock levels with replenishment routines on the sales floor
• Maintain in-store OMNI Services and in-store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc.)
• Support opening and closing of the store
• Follow all health and safety guidelines and legal requirements applicable to the role and responsibilities

• As a Sales Advisor, be passionate about fashion and everything created in-store
• Motivated by giving customers a great experience
• Be communicative, creative and curious, motivated, flexible, decisive and action-oriented
• Enjoy working in a collaborative and dynamic environment
• Have sales experience in a dynamic and collaborative environment applicable to the role
• Experience in customer service in fashion, retail or other service-related industries

• We value diverse backgrounds and strive for an inclusive, equitable workplace
• We are a values-driven organization guided by seven values
• Access to Colleague Resource Groups for community and networking
• Inclusive culture where you’re encouraged to be yourself at work
• Opportunity to join a large global talent community with growth potential
• Comprehensive benefits including health insurance, wellness and family support programs, retirement plan, paid leave and time off, including a community day
• Employee discount at H&M, and other brands in the H&M Group

• Job Status: Hourly, Non-Exempt
• EEOC Code: SLS
• Compensation: Sales Associates Pay Rate $16.00 per hour

* This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company's discretion.

** H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay…