Casual Sales Ambassador - Destin Commons

Destin, Florida, United States

Sales Ambassadors at Lush are experts in product and brand knowledge, providing exceptional customer consultations and product demonstrations. They cultivate strong team relationships and contribute to overall shop excellence in sales and operations, consistently surpassing daily sales goals while creating a fun and inclusive team environment that keeps customers coming back.

We encourage you to put yourself in the customer's shoes and think about what would make their day. Whether it's providing personalized product recommendations or sharing your knowledge and expertise, you have the power to create a unique and memorable experience for every shopper.

For our Sales Ambassadors, it's not just about selling soap—it's about making a positive impact on the world, one bar at a time!

• Driving Sales: Utilize Store Force dashboard results and seek feedback to exceed sales goals. Take ownership of your results and actively work to grow your contribution to the store’s overall sales.
• Customer
  
  Experience:
  
  Consistently deliver a world-class customer experience. Connect with customers and identify their needs by listening attentively and asking open-ended questions. Show off our products by demonstrating their unique benefits and features. Seek opportunities to make customers' day and leave the world Lusher than we found it.
• Building the Brand: Educate customers on our brand values including our stance on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging. Articulate these values, host store parties and other initiatives to bring traffic, and inspire others.
• Product Passion: Continually expand your product knowledge. Stay up-to-date on products, ingredients and benefits to make informed recommendations.
• Development: Utilize Lush resources to develop sales techniques and product knowledge to improve performance, support team growth, and increase sales. Take ownership of development, assess performance and seek feedback.
• Diversity, Equity, Inclusion, and Belonging: Encourage open communication and actively listen to team members’ perspectives on DEIB. Foster a sense of belonging by promoting teamwork and recognizing unique contributions.
• Time and Attendance: Be punctual, reliable, and present. Prioritize wellbeing, take breaks, and keep updated on company news.
• Visuals and Merchandising: Maintain a clean, organized, and visually appealing store.
• Stock and Inventory: Use Visual Merchandising guidelines to adjust product displays.
• Policies and Procedures: Practice company standards for opening/closing, product integrity, respectful workplace, health and safety.

Required:

• Excellent customer service skills
• Flexibility to adapt to changing situations in a fast‑paced environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays
• NOTE:
  
  Candidates under 18 will be employed on a contract basis through the Lush Youth Employment Program.

Preferred:

• Experience with consultation‑based customer service models
• Strong problem‑solving skills for day‑to‑day operations
  
  Experience working in a team environment
• Experience in skincare or cosmetics
• Experience in cross‑cultural collaboration or DEIB/social justice training
• Fluency in Spanish, French, or other languages

Pay: $15 - $15 USD per hour

Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil‑Waututh, as well as on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples.

Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada:
Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff, are guests on this land and, as we act to repair past harm, we do it together in allyship with Indigenous People everywhere, including staff, customers and leadership from organizations and communities we work with.