Customer Service Representative

ABOUT THE ROLE

As a Customer Service Representative, you'll be part of a dynamic team where your contributions to providing premier customer care are valued, and your professional development is prioritized. The successful candidate must be within a daily commutable distance to Detroit Lakes, Minnesota.

• Customer Support: Serve direct customers and consumers by providing product and service assistance and resolving issues to ensure a high-quality customer experience. Accurately and promptly enter orders so our production team can create a quality product matching the customer’s specifications. Handle all aspects of customer care such as problem resolution and relationship management. Be a partner to our sales team in the field.
• Information Accuracy: Provide customers with accurate information regarding pricing, market conditions, product updates, and any other factors that may impact their order. Ensure clear communication and understanding of any changes or issues. Encourage use of the portal as appropriate.
• Issue Resolution: Assist customers and sales team members with inquiries or problems concerning their orders, such as quality, delivery coordination, product availability, pricing, and billing. Provide prompt and efficient responses to ensure swift resolution.
• Technical Support: Offer product technical information to respond to customer inquiries and recommend alternative materials or products when necessary. Connect customers with qualified divisional personnel for more sophisticated technical inquiries.
• Collaboration: Partner with sales and operations teams to ensure a premier customer experience is achieved through effective communication and collaboration.
• Escalation Management: Promptly engage Team Leads when appropriate to ensure escalated issues are promptly addressed.
• Continuous Improvement: Support colleagues by contributing to process improvements and special projects aimed at increasing customer satisfaction and optimizing internal workflows.

• One year in a customer‑centric role within an office setting.
• Professional communication and problem‑solving abilities.
• Advanced computer skills including Microsoft Office (Outlook, Word, Excel) and other applications.
• Experience working in the construction or manufacturing industry, ideally with metal roofing and/or siding.

The base salary range for this full‑time position is $22‑$25 per hour plus medical, dental, and vision benefits starting day one, a 401(k) plan, and paid time off. (Full‑time is defined as regularly working 30+ hours per week.)

All your information will be kept confidential according to EEO guidelines.

Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. All your information will be kept confidential according to EEO guidelines.

California Consumer Privacy Act (CCPA) of 2018:
All information is confidential per policy.

Must be at least 18 years of age to apply.