DLCCC Seasonal-Evening Front Desk Staff

The Detroit Lakes Community and Cultural Center (DLCCC) is seeking a Seasonal Evening Front Desk Representative to join our team for 10–12 weeks. This position is responsible for creating a positive member experience by providing exceptional customer service to members, prospective members, and guests.

This seasonal position works Monday through Friday from 3:00 PM to 10:00 PM. Weeknight availability is required. After the seasonal staffing need has been met, employees may have the opportunity to continue working occasional weeknight shifts and a steady rotation of weekend shifts, based on business needs and performance.

Key Duties and Responsibilities:

• Greet members, prospective members, and guests while providing exceptional customer service.
• Serve as the first point of contact for customer questions, concerns, and comments.
• Answer phones in a friendly and professional manner.
• Check in members and assist with new member enrollments.
• Stay current on program offerings, schedules, and facility information.
• Schedule court reservations, classes, and other appointments as needed.
• Process daily point-of-sale (POS) transactions.
• Update member account information accurately.
• Respond promptly and professionally to member questions and concerns, escalating issues to the Front Desk Supervisor or Manager when appropriate.
• Assist in maintaining the cleanliness and appearance of the front desk and facility.
• Perform other duties as assigned by the Front Desk Supervisor.

Desired Qualifications:

• Customer service experience preferred.
• Knowledge of POS systems is a plus.
• Enjoys working with people and creating positive experiences.
• Basic computer proficiency.
• Positive, upbeat attitude with a passion for customer service.
• Reliable, punctual, and dependable.
• Strong communication, listening, and problem-solving skills.
• Ability to work professionally with members, guests, and coworkers.
• Dedicated to the success of the facility.
• Maintains a professional appearance and wears appropriate attire.
• Weeknight availability is required.
• Opportunity to continue with occasional weeknight shifts and a steady rotation of weekend shifts after the seasonal assignment ends.
• This is an at-will position.
• Reports directly to the Front Desk Supervisor.
• Free individual DLCCC membership beginning on the date of hire.
• Discounts on services and logo apparel.
• Discounts on Historic Holmes Theatre productions.