IT Support​/Helpdesk Analyst Level 1

IT Support /Helpdesk Analyst Level 1

Richards, Minnesota

** Onsite*
* Contract

$21/hr - $24/hr

** IT Support Analyst Level 1*
* We are working with a well established industrial manufacturer in Richards, Minnesota that is expanding its IT function. The team is adding junior helpdesk professionals to support employees across the organization.

Duration: 2 Months, possibly with extension

Contract (W2, weekly paid)

M-F, 8-5

** Required Skills & Experience*
* + Experience in Level 1 or junior IT support or helpdesk role

+ Hands on troubleshooting across Windows devices and common office technology

+ Familiarity with Active Directory user management

+ Ability to connect and troubleshoot printers and conferencing equipment

+ Experience using an IT ticketing or service management system

+ Strong communication and customer service mindset

+ Self-motivated and dependable work style

+ Ability to perform light-to-medium physical duties like lifting a printer or moving monitors.

** Desired Skills & Experience*
* +  Degree in information technology or related field is helpful but not required

+ ITIL knowledge is a plus

** What You Will Be Doing*
* + Provide front line technical support to employees in a fast-paced manufacturing environment

+ Respond to helpdesk requests involving hardware software access and connectivity

+ Set up and deploy desktop and laptop computers for new and existing staff

+ Configure user accounts passwords and basic security access

+ Connect and troubleshoot network printers and peripheral devices

+ Document issues resolutions and escalations in a ticketing system

+ Support Microsoft 365 applications and common business tools

+ Use remote support tools to assist users across the organization

+ Collaborate with a small IT team and gain exposure to infrastructure projects

+ Opportunity to grow into higher level support and systems responsibilities

** You will receive the following benefits:*
* + Medical Insurance - Four medical plans to choose from for you and your family

+ Dental & Orthodontia Benefits

+ Vision Benefits

+ Health Savings Account (HSA)

+ Health and Dependent Care Flexible Spending Accounts

+ Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

+ Hospital Indemnity Insurance

+ 401(k) including match with pre and post-tax options

+ Paid Sick Time Leave

+ Legal and Identity Protection Plans

+ Pre-tax Commuter Benefit

+ 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy.

Applicants need to make their needs known in advance.

** Specialization:*
* +  Technical Support