Supervisor- Office​/Hospice Administration - Detroit Day Shift

Admin Support (Non-Clinical)

Under general supervision of the branch manager, responsible for the coordination of the branch office staff. Supervises the activities of general office operations. Participates in the formulation and implementation of policies and procedures. Assesses, evaluates and recommends improvements to the branch manager. Works with Education Coordinators to develop training and orientation for clerical new hires. Works with Operations Director to coordinate and research opportunities for employee growth and development involving the clerical staff.

Assists Branch Manager with duties as necessary.

Principal duties and responsibilities include:

• Coordinating the distribution of daily work load assignments and activities of office staff, e.g., phone coverage, requisition of supplies, physician orders, etc.
• Participating in the interviewing and selection of office staff, the evaluation of performance of staff and recommends to the branch manager disciplinary actions and termination of staff as necessary. Developing orientation schedule for clerical new hires.
• Assisting with the development and implementation of orientation and continuing education for office staff.
• Coordinating the forwarding and receipt of timely internal and external communication to ensure compliance with accreditation and reimbursement guidelines.
• Performing a number of general secretarial duties such as scheduling and confirming appointments and conferences, composing and typing correspondence, receiving and screening visitors and routing incoming mail.
• Typing a variety of material from rough draft or dictation, such as statistical tables or charts, technical reports, forms, medical correspondence, field staff documentation, personal letters, and so forth. Distributing completed materials to appropriate person/department.
• Assurance of the maintenance and confidentiality of office, medical and administrative files, e.g., personnel, payroll, requisitions, etc.
• Coordinating and processing payroll for branch office. Coordinating office staff vacation schedules as needed.
• Serving as a resource for team members, clients, medical staff and other professionals regarding private duty services.
• Providing input into planning through regular meetings with the branch manager and through daily operations.
• Participating in divisional committees and quality management teams, representing the branch office.
• Promoting and ensuring Home Health Care's commitment to The Henry Ford Experience. Promoting and ensuring Home Health Care's commitment to diversity.
• Maintaining a safe work environment and practicing personal safety techniques to prevent injury to self and others.
• Complying with corporate and divisional policies and procedures.
• Assisting in developing productivity requirements for clerical staff.
• Assisting in growth and development of Office Coordinators. Coordinating plan for development and growth of clerical staff. Coordinating regular meetings with Office Coordinators.
• Assisting Branch Manager with setting agenda for nursing meetings, assisting with minutes, and other duties as necessary.
• Coordinating Henry Ford Experience presentation on a weekly basis and daily huddles.
• Performing other related duties and assisting staff as required.

Education/experience required includes:

• High school diploma or G.E.D. equivalent. Some college coursework preferred. Previous leadership experience preferred.
• A minimum of two (2) years of general office experience.
• Must have interpersonal skills to interface with supervisors and employees in order to answer questions and concerns related to Henry Ford Home Health Care/Community Care Services personnel policies and procedures.
• Ability to type a minimum of 55 w.p.m.
• Must have strong organizational and communication skills.