Dispatcher, Administrative​/Clerical

From mechanical system analysis and standard energy retrofits, to the installation of complex and integrated protocol systems, we deliver state-of-the-art expertise and customer-centered service.

Havel is looking for a Service Dispatch Administrative Assistant in Fort Wayne, IN. In this position you will be responsible for answering phones for dispatch and scheduling services.

• Maintain a positive and productive working relationship with Dispatch Manager, Operations Managers and Field Technicians
• Answering Incoming Phones
• Work with Dispatch Manager to schedule service calls and planned preventative maintenance
• Update customers on status of services calls and preventative maintenance requests
• Create/Maintain tickets using internal Dispatch Board
• Maintain Weekly On-Schedule for Field Technicians
• Enter Backflows inspections into Cross Connection Database
• Data Entry of Purchase Orders into Truline
• Call vendors to track down missing invoices
• Run Monthly reports for Operations Managers as needed
• Other duties assigned

• Background experience in administrative duties and customer service preferred
• Working knowledge of Microsoft Outlook, Word, Excel, Power Point
• iSeries, AS400, or Truline experience is preferred
• Self-starter and attention to detail
• Possess a willingness to learn and ability to work well with others
• Good written, phone skills, and oral communication skills are essential to the job
• Regular and reliable attendance, including the ability to work extended hours and weekends as required

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success.
Equal Opportunity Employer/Veterans/Disabled

Please review our Affirmative Action Policy
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Compensation Range: $19-23 per hour