Concierge (Vinton & Bedrock's Welcome Desk

Concierge

The Concierge creates a professional, welcoming, and service-first experience for residents, guests, visitors, executives, team members, vendors, and clients. This role serves as the dedicated concierge for Vinton residential community while also supporting Bedrock's headquarters welcome desk.

The Concierge greets and assists visitors, responds to resident requests, manages front desk communications, and provides administrative and hospitality support. This position coordinates daily reception operations, supports building and resident services, maintains a clean, organized, and inviting welcome desk environment, and partners with internal teams to resolve or appropriately escalate more complex requests, ensuring a seamless and exceptional experience.

Essential duties and responsibilities include:

• Greeting residents, guests, visitors, clients, vendors, executives, and team members in a professional and welcoming manner, creating a positive and service-focused first impression.
• Providing way finding assistance and directing visitors to the appropriate person, office, meeting room, or destination.
• Answering and routing incoming calls, monitoring voicemail, responding to general inquiries, and relaying messages in a timely and professional manner.
• Supporting the visitor check-in process using established procedures and systems, including coordinating with security and maintaining visitor records as required.
• Assisting with visitor identification, access coordination, and badge or pass issuance in alignment with building protocols.
• Supporting resident and guest requests by coordinating services and following through to resolution, escalating requests as needed.
• Anticipating resident and guest needs and proactively offering support to enhance the overall experience.
• Maintaining front desk, lobby, reception, conference, and common areas in a clean, organized, and professional manner.
• Coordinating mail and package handling, including intake, sorting, distribution, and outgoing mail processing.
• Assisting with conference room and meeting support, including scheduling coordination, setup, reset, and hospitality services such as beverages and refreshments.
• Supporting daily office activities, including administrative tasks, scheduling support, and communication with internal teams.
• Collaborating with internal teams to follow established procedures and provide feedback on workflow improvements.
• Supporting vendor communication and coordination tasks as directed.
• Monitoring, stocking, and organizing office, hospitality, and supply inventory in alignment with established guidelines.
• Assisting with onboarding coordination and general administrative support as needed.
• Maintaining logs, trackers, and reports for resident requests, visitor activity, and daily operations.
• Modeling a professional, service-oriented presence, maintaining confidentiality, discretion, and appropriate workplace conduct at all times.
• All other duties as assigned.

Position qualifications include:

• Applies sound judgment to routine situations, follows established procedures, and resolves basic issues while escalating more complex situations to leadership or appropriate partners.
• Knowledge of customer service, hospitality practices, front desk operations, and basic administrative procedures.
• Strong interpersonal, communication, and organizational skills with the ability to manage multiple tasks in a fast-paced environment while maintaining a high level of service.
• Ability to provide professional and welcoming service, coordinate multiple requests, maintain attention to detail, and work both independently and collaboratively.

Position requirements include:

• High school diploma, GED, or equivalent required.
• 1 – 3+ years of customer service, hospitality, receptionist, administrative, concierge, or related experience preferred.
• Experience in hospitality, residential concierge service, office support, or similar environments preferred.
• Able to work the assigned shift of 8am to 5pm Monday through Friday.
• Strong verbal and written communication skills with a professional and approachable demeanor.
• Ability to manage multiple priorities, maintain organization, and…