Front Desk Clerk

Job Description

• Manage the day-to-day front desk operations of the facility.
• Provide exceptional customer service while maintaining a welcoming and professional office environment.
• Greet customers, answer questions, and assist with storage inquiries.
• Answer, screen, and direct incoming phone calls.
• Report all maintenance, safety, and operational concerns promptly to the Operations Manager.
• Maintain a clean, organized, and professional office environment, as well as the property's overall cleanliness, including the exterior grounds.
• Open and close the office according to company procedures.
• Maintain an accurate cash/change drawer and prepare daily bank deposits.
• Organize, file, and maintain tenant records and required documentation.
• Utilize facility management software to process customer accounts, payments, and other daily transactions.
• Assist with administrative projects, data organization, and general office support as assigned.
• Prepare reports and other documentation as requested by management.
• Perform additional duties as assigned to support daily facility operations.

• High school diploma or GED required.
• Professional, dependable, and punctual with a strong work ethic.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Native or fluent English proficiency.
• Strong organizational skills with exceptional attention to detail.
• Comfortable using computers and learning new software applications.
• Ability to multitask, prioritize responsibilities, and work independently with minimal supervision.
• Ability to maintain confidentiality and professionalism at all times.
• Reliable transportation is required.
• Must be available to work every Saturday.
• Ability to work both indoors and outdoors in varying weather conditions.
• Ability to lift and carry up to 20–30 pounds on an occasional basis.
• Previous experience in customer service, retail, banking, office administration, self-storage, or property management is preferred but not required.

• Must be fluent in spoken and written English.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.