Friend of the Court Case Worker I

• Location 2 Woodward Avenue,Suite 720,Detroit, MI, ,United States
• Base Pay $52,792.00 - $63,954.00 / Year
• Job Category Administration
• Employee Type Non-Exempt Full-Time

• Name Human Resources
• Phone
• Email 3
  
  CCRECRUIT

The Court offers a competitive compensation package.

Candidates
that are hired with less than one (1) year of experience in this title will begin at $52,792.00.
Upon completion of one (1) year in the title and successful completion of the probationary period, the employee will receive a title change to Friend of the Court Case Worker II and a salary increase to $68,179.00.

See below for additional benefits.

SUMMARY: The Friend of the Court (FOC) Case Worker I performs general and clerical duties related to paternity, support, custody, and parenting time cases, ensuring compliance with all relevant laws and regulations, while providing quality and timely service to the public and judiciary. This role is responsible for entering, modifying and enforcing court ordered support, custody and/or parenting time. This position reports to FOC Case Worker or Specialist Supervisor.

ESSENTIAL FUNCTIONS:

• Document Processing:
  Retrieve, open, sort, distribute, file, and process all correspondence, mail, documents, records, reports, and other legal documents.
• Case Processing:
  Review, research, and initiate establishment, enforcement, and modification activities on domestic relations cases, and ensure completion thereof.
• Data Management:
  Verify, record, update, and maintain case information in the child support enforcement, case management, and other court systems.
• Document Preparation:
  Prepare and generate court forms, orders, pleadings, reports, and correspondence.
• Customer Service:
  Respond to inquiries from the public, legal professionals, and other agencies in a professional and customer-focused manner.
• Inquiry Resolution:
  Initiate, research, and verify completion of inquiries or escalations.
• Data Reporting:
  Maintain statistical data.
• Compliance:
  Adhere to all relevant policies, procedures, and regulations.
• Performs other duties as assigned.

QUALIFICATIONS, LICENSES and

CERTIFICATIONS:

• High school diploma or equivalent.
• Proficiency in Microsoft Office/Google Suite and other relevant software.
• If an employee drives on behalf of the Court, the employee must possess and maintain a valid Michigan driver’s license, no fault insurance and access to a vehicle to use in the performance of assigned duties.

KNOWLEDGE, SKILLS and ABILITIES:

• Strong investigative, analytical, and problem-solving skills.
• Ability to learn, retain, expand, and apply knowledge of Court policies and procedures.
• Ability to prioritize tasks, adapt to changing priorities, meet deadlines, and remain calm in high stress situations
• Ability to independently and efficiently produce quality work in a high-volume, deadline driven environment.
• Ability to actively anticipate, identify, and resolve issues.
• Ability to understand and carry out instructions and request clarification when needed.
• Ability to maintain confidentiality, exercise sound judgement, and handle sensitive information with discretion.
• Ability to collaborate effectively with colleagues, fostering a positive work environment, and demonstrating leadership qualities.
• Excellent customer service, interpersonal, and communication skills.
• Ability to operate office equipment, including computers, copiers, software and other technology.
• Cultural competency and ability to work with diverse populations.

ADDITIONAL REQUIREMENTS:

• Successful completion of criminal and IV-D background check, fingerprinting and rechecks.
• Applicants must be legally authorized to work in the U.S.
• May be assigned to alternate work locations and/or training sites and will be responsible for transportation to those locations.

PHYSICAL REQUIREMENTS:

• Must be able to lift 25 lbs.

The above statements describe the general nature and level of work performed by employees assigned to the title. Incumbents may be required to perform job-related responsibilities and tasks other than those stated in this description. Specific job duties vary from position to position.

Grant funded positions are contingent on availability of grant funding and may be terminated should funding substantially reduce or cease. The affected employee may be considered as a candidate for other vacant positions within the Court for which they are qualified.

This examination is open to anyone who meets the minimum qualifications.

Applications will be screened for compliance with eligibility requirements and minimum qualifications. Selection will be based on appropriate job-related criteria. Applicants who achieve a passing score on each portion of the screening process shall be placed on the eligibility list.

Information provided on application forms and subsequent verification thereof may be used to determine applicant’s qualifications for this position. Incomplete or illegible applications will not be considered.