Customer Service Representative Iii - Bseed; Promotional

Customer Service Representative III-BSEED (Promotional Opportunity)

This position is for current active City of Detroit employees.... to include ARPA & Administrative Special Service Staff Employees.

Provides support to customers on-site seeking applications for BSEED construction permits, business and occupational licenses, and contractor registrations. Processes business and occupational licenses, construction permits, and license renewal applications, responds to permit and license issuance-related requests and complaints by performing record research.

Under general supervision, performs responsible work requiring knowledge of departmental rules and exercises independent judgment.

Essential Duties and Responsibilities (may perform other duties as assigned):

• Complete the intake and verify the accuracy and completeness of license and permit applications, required attachments and documentation, and account files for internal and external customers.
• Perform data entry for all applications, approvals, permits, licenses, inspection requests and other related actions into BSEED's databases.
• Schedule inspections of various disciplines using the permitting system.
• Interact with customers in person at the counter to address procedural questions related to permit and license issuance, payment requirements and issues, including any necessary telephone contact or follow-up.
• Interact with other governmental agencies, City departments and BSEED divisions, and their computer systems, to request required information or schedule activities relating to the license or permit the customer is seeking.
• Research departmental records for information related to status, inquiries and payment histories.
• Perform investigations through research of divisional files and departmental records for other government agencies.
• Prepare forms and records to document the application and issuance of permits and licenses.
• Initiate investigations of illegal use and forward information for enforcement follow-up.
• Compile the results of activities and prepare reports, including statistical and metrics reports.
• Assist customers with completing applications, affidavit of identity for candidates, and other forms and paperwork.
• Review applications and affidavits for completeness, including the attachment of all required documents and forms.
• Provide information, in person and by telephone, regarding general informational inquiries and procedures.
• Enter customer information via personal computer into database.
• Research customer inquiries and provide current information.
• Process and issue Certificates of Occupancy, compliance, Acceptance and Grants.

Environmental Division:
Provides frontline customer service by responding to citizen phone calls, documenting complaints in See Click Fix , and directing concerns to the appropriate City department when matters are outside Environmental enforcement authority. Also performs administrative support work essential to the efficient operation of the division.

Property Maintenance Division:
Works in a high-volume customer service setting with extensive phone and front-counter interaction. Provides administrative and clerical support for approximately 7 to 10 Inspectors, including processing documentation, handling inquiries, and supporting overall division operations.

Construction Division:
Provides administrative and customer service support by answering phones, scheduling & assisting with information gathering for FOIA requests.

Please attach a copy of your resume to your application. Incomplete applications will not be processed.

Qualifications (required):

• High school graduation or GED.
• One year of experience in customer service or duties requiring a high volume of customer contact assisting the public with procedures related to obtaining construction permits and business, trade, and occupational licenses.
• The ability to research and maintain the maintenance of files and records and the ability to prepare routine reports.

Equivalency

• Equivalent combinations of education and experience which provide the required knowledge, skills, and abilities will be evaluated on an individual basis.

Licenses,…