Office Manager

Company Description

SVS Vision is a Michigan-based optical retailer that has been delivering outstanding customer service for over 40 years. With a broad selection of designer frames, contact lenses, and a network of caring eye care professionals, the company focuses on helping customers find the right eyewear at reasonable prices. SVS Vision operates a U.S. laboratory and maintains its headquarters in Mt. Clemens, Michigan, emphasizing quality American-made workmanship and value, supported by its 45-Day Gotta Love ‘Em Guarantee.

As one of the largest optical companies in the Midwest, SVS Vision attributes its growth to the dedication of its team and continues to expand while maintaining high standards of service. The company welcomes motivated individuals and eye care professionals interested in advancing their careers within a successful, customer-focused organization.

The Office Manager role at SVS Vision is a full-time, on-site position located in Detroit, MI. The Office Manager oversees daily office operations, including coordinating administrative activities, supervising office staff, and ensuring efficient workflow to support exceptional customer service. This role manages schedules, maintains records, and ensures office equipment and supplies are available and functioning properly. The Office Manager collaborates with optical and clinical teams, supports front desk operations, and helps resolve customer inquiries and issues in a professional manner.

Additional responsibilities include monitoring compliance with company policies, assisting with basic financial and reporting tasks, and contributing to a positive, organized, and customer-centered work environment.

• Strong communication skills, including clear verbal and written communication and the ability to interact professionally with customers and team members.
• Proficiency in administrative assistance and office administration, including scheduling, recordkeeping, and managing day-to-day office workflows.
• Ability to operate and troubleshoot standard office equipment and use common office software and systems.
• Demonstrated customer service skills, with a focus on courteous, timely, and solution-oriented support.
• Previous experience as an office manager, supervisor, or similar role in retail, healthcare, or optical environments is preferred.
• Strong organizational skills, attention to detail, and the ability to prioritize tasks in a fast-paced setting.
• Basic understanding of budgeting, invoicing, or office-level financial processes is beneficial.
• High school diploma or equivalent required; additional education in business, administration, or a related field is an advantage.