Area Administrative Coordinator

Wayne State University is searching for an experienced Area Administrative Coordinator at its Detroit campus location.

Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society.

POSITION PURPOSE

Oversee residence hall and apartment front desk activities. Responsible for the creation, management and maintenance of resident information, documents and files, including key and access management. Serve as main contact for students, parents, and guests in relation to housing resources, key/access management, guest/package management, damage billing, and work orders. Work in coordination and collaboration with other staff and Community Director(s). Serve as a member of the housing and dining operations and finance team.

Report to Director of Housing Operations.

Essential Job Functions

• Oversee front desk activities to include providing information and resources to students and guests.
  
  Answer questions and resolve issues. Provide functional supervison to Student Desk Assistants. Coordinate Desk Assistant schedules. Review and correct student timesheets and exception reports. Assist with the accurate and timely payment of studentstaff. Manage the guests and package log system. Assist with housing,facility, and student emergency response.
• Create, prepare, manage, and monitor resident confidential documents and electronic files including door and otherkey records, move in/out forms and other housing documents. Upload and conduct audits of document sin The Housing Director (THD). Provide recommendations for process improvements.
• Oversee and manage weekly occupancy audits and key accessfor housing residents. Review key accessfor student rooms and communicate with One Card if there are electronic key or access issues. Assist and coordinate duties with Community Directors including development and distribution of area-wide housing communication. Monitor follow up of resident information and access.
• Assist with the preparation and inspection of rooms for resident move in/outs, summer interns, camps and conferences move in/out. Prepare and coordinate check in/out processes and documents for the front desk. Review and verify that check in/out documents have been completed.
• Oversee the work order submission process and provide followup information to resident work order inquires. Coordinate with housing facilities to receive updateson room cleaning or work order status.
• Organize and prepare damage billing charges for residents. Process, bill, and communicate to residents damage charges in The Housing Director (THD). Resolve descrepancies. Manage the damage appeal process.
• Coordinate with Community Director and supervisor to prepare and send building-wide communications to residents with information regarding housing assignment processes,deadlines, programming, policies, and facility concerns.
• Other duties as assigned.

Education:
Bachelor’s degree or equivalent education and experience.
Years of Experience

Required:


Minimum 2 year of experience in a college or university housing organization or equivalent experience. Three (3) to five (5) years preferred. Demonstrated experience serving successfully in an administrative role.

ADDITIONAL COMMENTS
General knowledge of housing and housing processes. Good communication skills. Ability to handle multiple tasks with interruptions and perform work tasks systematically, consistently,and with close attention to…