Senior Customs Expert

The Senior Customs Expert is responsible for leading regional customs strategy and ensuring full compliance with U.S. and Canadian trade regulations. This role plays a critical part in managing customs operations, mitigating risk, improving processes, and supporting internal and external stakeholders across the supply chain.

• Develop, implement, and manage regional customs and trade compliance strategies.
• Ensure timely and compliant clearance of shipments.
• Act as the primary escalation point for day-to-day customs broker issues.

• Lead initiatives to improve customs reconciliation processes.
• Own and manage Importer Security Filing (ISF) processes.
• Identify, assess, and mitigate risks related to new or evolving trade and customs topics.
• Oversee supplier solicitation and qualification processes related to customs and trade compliance.
• Manage and resolve supplier escalations.
• Drive improvements in duty avoidance programs and respond to customer-related customs requests.

• Manage and respond to CBP penalties, notices, and information requests.
• Support and coordinate government audits and inspections.
• Ensure ongoing compliance with all applicable customs laws and regulations.

• Deliver internal training on free trade agreements and customs-related topics.
• Manage customs systems and accounts, including ACE and CARM.
• Prepare and present quarterly KPI and performance reports.

• Minimum 5 years’ experience in customs and trade management.
• Bachelor’s degree preferred in Logistics, International Trade, or a related discipline
• (15+ years of direct experience in customs or international trade may be considered in lieu of a degree)
• Professional certification in customs, trade, or a related field is preferred.

• Strong, hands-on knowledge of U.S. and Canadian customs regulations.
• In-depth understanding of free trade agreements.
• Proven experience in project management and process optimization.
• Strong communication, leadership, and organizational skills.
• Ability to engage effectively with stakeholders at all levels of the organization.
• Comfortable working in a fast-paced, dynamic environment while managing multiple priorities.

• Willingness to travel to other sites as required.