Managing Director - Business Development - Nonprofit Services

Quatrro Business Support Services (QBSS)

Quatrro is a technology-enabled, cloud-based outsourcing firm to small, mid to large enterprises across industries that’s changing the way companies think about finance and accounting and technology services. They provide world-class teams combined with highly personal service, and a portal that let you see and manage everything online. The trouble with most back-office outsourcing solutions is that they leave you with too many missing pieces – in the client experience, in the work delivered, in the reporting you receive, and more.

With smarter systems and over 2,200 specialists in fields ranging from finance to technology services, Quatrro helps you see further, scale smarter and stand stronger. And that’s why we consistently achieve very high customer, and employee, satisfaction ratings. Quatrro. Get More to Go On.

The NFP Market Development Leader is responsible for overall market growth, client retention, revenue performance, and brand presence for Quatrro’s Not-For-Profit business. This role owns go-to-market strategy, sales execution, client relationships, and market-level financial performance, while partnering closely with Practice Leaders who own service delivery and operations. The Market Leader is accountable for revenue growth, client satisfaction, pipeline health, and market profitability, ensuring strong coordination between sales, marketing, and delivery teams to drive sustainable growth in the NFP market.

• Own and execute the NFP go-to-market strategy in alignment with Quatrro corporate objectives
• Drive new logo acquisition, organic growth, cross-sell, and referral-based expansion
• Develop and manage key referral relationships (boards, foundations, auditors, banks, consultants)
• Partner with Marketing to execute targeted campaigns, thought leadership, events, and content
• Lead proposal strategy, pricing collaboration, and executive-level sales engagement

• Own market-level revenue, growth, and gross margin targets
• Maintain and review pipeline health, conversion rates, and forecast accuracy
• Conduct monthly P&L reviews in partnership with Finance and Practice Leadership
• Address underperforming or low-margin clients through corrective action or transition plans
• Establish and track KPI dashboards for revenue, retention, and client profitability

• Serve as executive sponsor for key NFP clients
• Ensure consistent client engagement cadence (QBRs, executive check-ins)
• Monitor CSAT and Net Promoter Scores; lead response to escalations or at-risk accounts
• Partner with Practice Leaders to ensure service alignment with client expectations
• Own renewal strategy and retention performance for the NFP market

• Represent Quatrro as a senior leader in the NFP sector
• Drive speaking engagements, conferences, workshops, and published thought leadership
• Oversee development of standardized NFP marketing materials and case studies
• Sponsor innovation pilots (bundled services, outcome-based pricing, new offerings)
• Monitor market trends, competitors, and acquisition opportunities

• Lead and develop the NFP Market Team (Client Directors, Sales, Market Support)
• Establish consistent KPIs and performance expectations across the market organization
• Ensure strong coordination with Practice Leaders on staffing forecasts and capacity planning
• Partner with Finance, HR, Technology, and Marketing to support growth objectives
• Contribute to overall Quatrro leadership initiatives and culture

• Revenue growth (new logo, organic, cross-sell)
• Client retention and renewal rates
• Gross margin and client profitability
• Sales pipeline value, velocity, and conversion
• Client satisfaction (CSAT / NPS)
• Market brand presence and thought leadership impact

• Sales-Supports the market team in efforts to grow sales with existing customers along with growing the customer base. Maintains operational capability to support new customers in an environment of…