Assistant Direct Account Specialist

Overview

Support Operations. Strengthen Accuracy. Drive Better Decisions. We are seeking a detail‑driven and proactive Assistant Direct Account Specialist to support key operational activities related to Direct Account returns, reporting workflows, and program analysis. This role is perfect for someone who enjoys problem‑solving, managing data, improving processes, and collaborating with cross‑functional teams. You’ll play a critical role in ensuring accuracy, efficiency, and smooth day‑to‑day operations supporting our Direct Account programs.

• Direct Account Support & Returns Processing
  • Oversee, analyze, and process Direct Account returns with accuracy and attention to detail.
  • Monitor the Direct Account returns mailbox and respond to inquiries in a timely and professional manner.
  • Maintain accurate return records, documentation, and supporting files.
• Program & Reporting Support
  • Conduct post‑program analysis for incentive initiatives and assist in summarizing results.
  • Manage and maintain “Top 90” reporting requirements, ensuring all data is up‑to‑date and accurate.
  • Use third‑party reporting tools (such as eSMART) to gather, analyze, and distribute sales and performance data.
• Data Insights & Leadership Support
  • Prepare reports, summaries, and data insights to help leadership make informed decisions.
  • Identify data discrepancies or issues and assist in researching and resolving them.
  • Provide support for quarterly and annual account reviews by organizing data, preparing reports, and tracking timelines.
• Cross‑Functional Communication
  • Collaborate with internal teams, distribution centers, and stakeholders to address account‑related issues.
  • Work with publishing teams to create and distribute bulletins for program updates and new initiatives.
  • Communicate clearly and professionally across departments to ensure smooth coordination.
• Special Projects & Continuous Improvement
  • Support and participate in special projects, process improvements, and ad hoc requests.
  • Identify opportunities to simplify, streamline, or enhance reporting and operational workflows.
  • Help maintain and enhance documentation related to Direct Account processes.

Required Skills & Abilities

• Process Improvement:
  Ability to analyze workflows and recommend enhancements for efficiency.
• Attention to Detail:
  Strong accuracy and organizational skills for handling data, records, and documentation.
• Communication &
  
  Collaboration:
  
  Excellent written and verbal communication skills; comfortable working with multiple teams.
• Project & Time Management:
  Able to manage multiple priorities and meet deadlines.
• Technical
  
  Skills:
  
  Proficiency in Microsoft Excel and familiarity with ERP or data analysis tools.
• Problem‑Solving:
  Strong analytical mindset to investigate discrepancies and support issue resolution.
• Business Agility:
  Adaptable, resourceful, and comfortable supporting evolving business needs.

As an Assistant Direct Account Specialist, you ensure the integrity of critical financial and operational processes. Your work supports accurate reporting, streamlined returns, and better decision‑making across the organization. This is a great opportunity for someone who enjoys improving operations, working with data, and being part of a collaborative, high‑performing team.

GP Strategies Corporation is one of the world’s leading talent transformation providers. By delivering award‑winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.

From our global experience working across thousands of projects and initiatives over the past 55 years, we’ve learned that relationships, business, work, innovation, strategy, and transformation are all about people. GP Strategies is about our people — an extensive global network of learning experts. Additional information can be found at

With more than 4,000 employees in over 30 countries, diversity at GP Strategies is second nature. Our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That’s how great ideas are born, which enable us to work smarter.

GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.