Donor Officer

Donor Experience Officer

Wayne State University is searching for an experienced

Donor Experience Officerat its Detroit campus location.

Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society.

Essential functions (job duties):

JOB PURPOSE

Participate in the planning, development, and implementation of a suite of donor engagement programs meant to enhance philanthropic support and deepen donor relationships. Maintain and enhance donor relationships through responsible stewardship, meaningful recognition, engaging events, and impactful communications. Integrate efforts into solicitation campaigns and strategies, while prioritizing the overarching donor experience. This position reports to the Associate Director, Donor Experience.

ESSENTIAL FUNCTIONS

(Essential functions are the primary duties/major job responsibilities that an employee must be able to perform with or without reasonable accommodation. The essential functions are listed in order of importance.)

% Time

Maintain and strengthen relationships with donors to encourage continued and increased giving. Collaborate with Annual and Digital Campaigns teams in the creation and implementation of complementary appeals and impact pieces, specialized stewardship for first-time donors, and customized engagement plans for major and principal-level donors. Track analytics and adjust stewardship strategies as needed based on donor response. Document all customized plans in donor database.

30%

Manage stewardship and engagement programming for the university's donor communities. Plan and oversee signature donor engagement events, including the Wayne Loyal Lifetime Circle Induction and Thanksgiving Day Parade Watch Party. 20%

In collaboration with university partners, manage the production and distribution of annual impact reports, scholarship student profiles and other supplemental materials for endowed and named annual funds. Prepare ad-hoc reports and other impact pieces as requested by divisional leadership and donors. Assist donors and colleagues with inquiries and report analysis continuously innovating and improving processes. 20%

Collaborate with division colleagues, campus partners, and vendors to create and update donor recognition pieces on campus. Manage and track donor recognition signage and related maintenance plans. Plan, implement, and manage recognition and engagement events for various donors and prospects. Prepare event budgets and monitor expenditures. Regularly evaluate strategies for donor recognition, identifying ways to improve the donor experience. 20%

Prepare personalized donor correspondence as requested, including congratulatory wishes, condolences, apologies, and special requests. Assist with other programs and initiatives managed by the Donor Experience team as needed. 5%

Regularly participate in available professional development opportunities and industry forums/listservs, and network with colleagues at peer institutions to remain aligned with industry innovation and growth. Represent the Donor Experience team at industry or community meetings at the request of leadership. Special projects and other duties as assigned. 5%

WORK CONTEXT

This grid characterizes the position scope.

Job

Reports to:

Associate Director

Leadership Accountability:
Implements operating plans

Supervisory Accountability:
None

Organizational Accountability:
None

Financial Accountability:
Monitors expenditures

Customer Accountability:
Interfaces with customers outside the S/C/D

Freedom to Act:
Subject to general input from supervisor

Unique duties:

Qualifications:

MINIMUM QUALIFICATIONS

Education   Bachelor's degree

Graduation from an accredited college or university with a degree in marketing, business administration, communications, or related field.

Experience   Intermediate (3 to 4 years job-related experience)

Additional experience information:
Three to…