Position Details: Business Relationship Manager - BFSI-Customer Focus

Business Relationship Manager - BFSI

Role:
Business Relationship Manager - BFSI

Location:

Detroit, MI

1. Client Relationship Management

• Build and maintain executive-level relationships with client stakeholders (CXO, Business Heads, Operations Leaders, Technology Leaders).
• Act as the trusted advisor for business transformation, operational excellence, and technology modernization initiatives.
• Drive customer satisfaction, account governance, and strategic engagement.
• Conduct periodic business reviews and executive steering meetings.

2. Account Growth & Sales

• Own account growth targets and revenue expansion.
• Identify opportunities across:
  Digital Transformation, Data & AI, Cloud & Infrastructure Application Services, Business Process Services (BPS), Industry-specific solutions.
• Lead and coordinate RFPs, proposals, solution shaping, and contract negotiations.
• Drive cross-sell and up-sell opportunities.

3. Business Development

• Develop multi-year account growth plans.
• Build pipeline and pursue new logos or additional business units within existing clients.
• Create account strategies aligned to client business priorities and market trends.

4. Delivery Governance

• Partner with delivery teams to ensure: SLA achievement, operational excellence, risk management, financial performance, customer satisfaction.
• Escalate and resolve business-critical issues.
• Drive transformation and productivity initiatives.

5. Executive Stakeholder Management

• Engage with: CIOs, COO/Operations Heads, CFO organizations, Chief Claims Officers, Chief Underwriting Officers, Procurement leaders.
• Position organization as a strategic transformation partner.

6. Financial Accountability

• Manage account P&L.
• Track revenue, margins, utilization, and profitability.
• Drive commercial negotiations and contract renewals.

7. Transformation Leadership

• Identify opportunities for: AI/GenAI adoption, automation & process reengineering, digital operations, customer experience improvement.
• Build transformation roadmaps and business cases.

10-15 years of experience in account management and client relationship roles. Strong knowledge of BFSI operations and transformation programs. Experience in BFSI Domain especially Retail Banking, Asset Finance Regulatory Compliance, Risk Management Executive stakeholder management experience. Experience in governance, delivery oversight, and growth initiatives.

Business

Skills:

Account Strategy, Revenue Growth, Consultative Selling Executive Engagement, Financial Management, Contract Management Leadership

Skills:

Stakeholder Management, Negotiation, Influencing, Team Leadership, Conflict Resolution Transformation

Skills:

Digital Transformation, Data & Analytics, AI & GenAI, Automation, Process Excellence

Salary Range: $135,150- $182,850 a year