Director of Contracted Services Management

Title

Director of Contracted Services (Vendor) Management

Full-Time Exempt

Grade 7

Starting range of $110,000 – $139,000 | Detroit | Milwaukee

Starting range of $105,000 – $128,000| Ohio | Missouri | Indianapolis | Grand Rapids

President & Chief Operating Officer (eventually VP, Core Operations & Infrastructure)

Enterprise Operations – Core Operations & Infrastructure

Michigan, Missouri, Ohio, or Indiana

In office: T/W | WFH: M/Th/F

Core Operations & Infrastructure guarantees that the essential operational services on which the organization relies operate consistently and effectively. These services facilitate the daily activities of the organization and create the operational backbone that empowers teams to perform their tasks.

IFF is a mission-driven lender, real estate consultant, and developer that helps communities thrive. Key to our success has been a deep sense of purpose, a broad perspective, and a relentless focus on achieving positive results. Across the Midwest we help clients from every sector, including human service agencies, health centers, schools, affordable housing developers, and healthy food grocery operators. Staff contribute extensive business experience and an unrivaled connection to the mission of IFF to the clients we serve.

Partnering to create thriving communities is at the heart of everything we do. We leverage knowledge, capital, and resources to advance equitable and transformational outcomes in under-resourced communities, guided by our commitment to be an inclusive, anti-racist and anti-oppressive institution that honors communities as asset-rich and as experts in their own stories.

The Director of Contracted Services Management (Director) establishes and oversees a coordinated enterprise approach to contracted services relationships, operational services, and third-party partnership management. This role is designed for a leader who can bring structure, visibility, and operational discipline to how the organization engages contracted services across departments and enterprise functions. The Director will oversee contracted services coordination processes, support enterprise contracted services governance and help ensure vendor and consultant relationships align with operational, technology, risk, and organizational standards.

The position serves as a critical operational connector across Core Operations & Infrastructure, Information Technology, Talent Management, Risk & Compliance, Finance, and IFF business units — helping the organization reduce operational friction, strengthen accountability, and improve visibility into contracted services performance and risk.

IFF is looking for candidates with a commitment to the work we do who can demonstrate their creativity, diligence, enthusiasm, growth-mindset, thoughtfulness, and passion to make meaningful change in the areas of economic and racial justice.

• Strategic Oversight
  - Develops and implements enterprise contracted services management strategies, rationalizing portfolios and reducing sprawl. Builds consistency, visibility, and operational reliability across contracted services relationships.
• Leads the development and continuous improvement of enterprise processes for the end-to-end selection, onboarding, evaluation, and offboarding of vendors and consultants.
• Maintains visibility into key contracted services relationships, contracts, services, and dependencies.
• Supports contracted services lifecycle coordination across departments.
• Tracks ownership, service categories, and enterprise impacts for contracted services.
• Supports consolidation and standardization efforts where appropriate.
• Coordinates documentation and enterprise records related to contracted services
• Risk Management – Supports enterprise coordination related to the performance, operational risk, and compliance considerations for contracted services.
• Coordinates with Risk, Compliance, Legal, IT, and operational teams regarding contracted services-related risks and obligations.
• Supports due diligence and…