Workforce Rewards Engagement Analyst

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The Engagement Analyst works alongside People, Workforce, & Rewards (PWR) engagement leaders to streamline processes, strengthen coordination, and provide high-quality support. This role conducts research, organizes information, and delivers practical solutions to ensure engagements run efficiently and client needs and initiatives are met.

• Coordinates and supports tactical action plans for PWR engagement teams, adapting to changing client and business needs.
• Develops and implements communication strategies to facilitate effective collaboration across teams and stakeholders.
• Analyzes PWR engagement data and key metrics to support project progress and ensure objectives are achieved.
• Drives strategic initiatives and special projects assigned by leadership, while identifying and applying engagement best practices.
• Collaborates with cross-functional teams, subject matter experts, and firm resources to support engagement goals and client needs.
• Partners with learning and development professionals to align tools, processes, and training with PWR engagement needs.
• Assists in coordinating resources and facilitating efficient workflows to enhance engagement efficiency.
• Enhances the client experience by ensuring consistent communication, timely deliverables, and seamless project coordination.
• Identifies opportunities to improve engagement processes, tools, AI, and resources to increase efficiency and effectiveness.
• Communicate effectively with all levels of PWR management and engagement teams across the firm.
• Tracks and reports on PWR engagement performance and key operating metrics as established by leadership.
• Prepares for and participates in engagement, client, and leadership meetings, ensuring effective discussion, follow-up, and documentation.
• Communicates directly with clients, as needed or requested.

• 8+ years of professional experience, preferably in senior-level administrative support, project coordination, or related roles.
• Person in position frequently communicates with individuals who have inquiries. Must be able to exchange information in these situations.
• Ability to work in a high-stress environment.
• Bachelor’s degree in business or related field is required.
• Experience with pension funds and calculations is a plus but not required.
• Ability to exercise sound judgment within broadly defined procedures and practices to determine appropriate actions.
• General business knowledge with experience managing multiple projects and client relationships.
• Proactive self-starter with the ability to work independently under minimal supervision.
• Excellent communication skills with the ability to clearly and concisely explain complex concepts in the client’s business context.
• Ability to provide strong internal support by researching, organizing, and delivering solutions that help partners and teams execute strategic initiatives.
• Skilled in designing and delivering compelling client presentations and communicating persuasively under pressure.
• Strong organizational skills with the ability to manage multiple clients demands, meet deadlines, and deliver high-quality work within budget while balancing client, practice development, and administrative needs.
• Analytical ability to grasp key business processes, identify client needs, and translate them into practical, efficient solutions.
• Strong interpersonal skills with the ability to build positive relationships at all levels, address difficult issues with diplomacy, and explain financial or technical information to non-financial audiences.
• Ability to coordinate information flows across multiple stakeholders, identify client needs, synthesize information, and develop practical solutions while balancing big-picture strategy with attention to detail.
• Skilled in leading presentations and facilitating discussions to keep meetings focused and productive.
• Proficiency in Microsoft Office Suite, including Outlook, Word,…