Business Analyst

The Business Analyst is responsible for supporting the Michigan Judicial Information Services (JIS) by working with Michigan trial courts and other stakeholders to understand, analyze, and document court business processes, needs, and requirements. The BA will identify core business needs, document concepts of operation, story maps, briefings, user stories, and business rule, and develop current-state and future-state process maps. This position requires the ability to understand complex court operations and translate court workflows into clear, actionable business requirements in an Agile environment.

The position will primarily support the expansion of Michigan’s statewide electronic filing initiative, MiFILE, for remaining trail court needs.

• Collaborate with Michigan courts, JIS staff, and other stakeholders to understand current court processes, business needs, challenges and requirements.
• Research and document court processes, practices, and workflows across Michigan trial courts.
• Facilitate requirements elicitation through interviews, meetings, site visits, document analysis, and workflow observation.
• Translate business needs and complex court processes into clear, actionable business requirements, user stories, and acceptance criteria.
• Develop and maintain process maps, workflow diagrams, business requirements documentation, and other supporting project documentation.
• Analyze current-state and future-state workflows and identify gaps, dependencies, and opportunities for process improvement.
• Serve as a liaison between court stakeholders, JIS staff, and project team members to ensure requirements and business needs are clearly understood.
• Support implementation activities, including requirements clarification, testing, validation, and issue resolution.
• Participate in periodic onsite visits to Michigan courts to observe operations, gather requirements, and validate workflows and business processes.
• Maintain project documentation, status information, issue tracking, and other records necessary to support implementation activities.
• Manage multiple assignments and priorities while meeting project deadlines in a client-focused environment.
• Other duties as assigned.

Bachelor’s degree in business administration, public administration, information systems, or a related field; or college-level coursework or an equivalent combination of education and relevant experience, including experience analyzing, documenting, and testing business processes, requirements, and workflows.

• Experience working within the Michigan trial court system, with circuit court experience strongly preferred.
• Demonstrated experience in business analysis, requirements gathering, and documenting complex business processes, and workflows.
• Experience developing business requirements, user stories, and acceptance criteria.
• Experience facilitating requirements discussions with business users, subject-matter experts, and other stakeholders.
• Experience analyzing current-state and future-state processes , identifying gaps, and translating business needs into actionable requirements.
• Experience supporting testing and validation of business requirements and workflows.
• Knowledge of Agile development practices , including backlog refinement and iterative development processes.
• Knowledge of business analysis methodologies, standards, and best practices.
• Experience creating effective project and process documentation using standard business productivity and workflow-mapping tools.

• Excellent interpersonal, written, and oral communication
• Facilitate working meetings, elicit and synthesize information, and establish a shared understanding of business needs, processes, requirements, and potential solutions.
• Apply critical thinking skills to analyze complex business processes, evaluate requirements, identify gaps, and support process and workflow improvements.
• Build effective working relationships with court personnel, JIS staff, and other project stakeholders with varying levels of technical knowledge.
• Present business and technical information clearly to both technical and non-technical…