Implementation Manager

High-Touch Customer Success | Building the Future of Construction | Hybrid in Detroit

RIVET is how construction labor gets to work. RIVET’s software platform transforms the way contractors manage, plan, schedule, and deploy crews in one unified platform. The RIVET team is passionate about leveraging technology to champion the skilled trades, accelerate digital transformation, and make construction an industry of choice for a new generation entering the workforce.

As an Implementation Manager at RIVET, you'll bring your construction experience—everything you've learned running jobs, coordinating labor, and leading crews—to customers turning to RIVET to solve their labor needs, getting them up and running on our platform. You own the post-sale experience, guiding new customers through the full onboarding journey from kickoff through training, adoption, and the switch away from the whiteboards, spreadsheets, and legacy tools they've always relied on.

Your days look like leading training sessions with superintendents, project managers, and operations leaders, keeping implementations on schedule, clearing roadblocks, and being the trusted advisor who understands both how the software works and what it's actually like to run work in the field. You'll sit at the heart of our Customer Success team, reporting to the Manager, Customer Success, and working shoulder-to-shoulder with Account Management, Support, and Product & Engineering so every customer gets a foundation they can build on.

We're scaling fast, and we need someone who knows that getting a construction company to change how it works is hard-won, not handed over. This isn't a cookie-cutter, check-the-box rollout. You'll roll up your sleeves, have the candid conversations that field people respect, win over crews who've watched tech promises come and go, and still deliver an onboarding that sets each customer up to succeed long-term.

As you grow in this role, you'll help shape and refine our onboarding playbooks, mentor new team members, and take on more strategic work as our customer base and team expand. If you came up in the trades or construction operations and want to put that hard-earned credibility to work transforming an industry that tech has overlooked for too long, this role will only become more impactful over time.

• Lead end-to-end customer onboarding from kickoff through go-live, ensuring customers successfully transition from legacy solutions to the RIVET platform within defined timelines
• Conduct comprehensive training sessions for contractor users within the first 90 days, building habits that drive long-term platform adoption and business transformation
• Keep implementations on track through structured check-ins, proactive follow-ups, and strategic escalation when engagement stalls or timelines slip
• Serve as a product expert who translates platform capabilities into tangible business outcomes, staying current on new features and effectively communicating their value to customers
• Document all customer interactions, meeting notes, and implementation progress consistently in Hub Spot to maintain visibility across the organization
• Collaborate with Account Management to ensure seamless handoffs post-implementation, providing customer health insights and identifying expansion opportunities or at-risk accounts
• Contribute to continuous process improvement by identifying bottlenecks, proposing solutions, and helping iterate on onboarding workflows and best practices that can scale across the team

• Hands-on construction experience–ideally as a project manager, labor coordinator, superintendent, foreman, or in a similar field or operations leadership role–that brings instant credibility…