Member Service Representative

Alliance Catholic Credit Union is seeking an exceptional and experienced Member Service Representative (MSR) who thrives in a well‑organized, fast‑paced, and multi‑task driven environment. This position will report directly to the Branch Manager.

• Able to assist our members achieve their financial goals by identifying the best product and service solutions to meet their needs.
• Able to consult members about: opening new accounts, IRAs, loan application processing, setting up automated services; and other member service requests.
• Ability to work in a team environment.
• Ability to exceed a strong customer services experience.
• Strong member service experience.
• Ability to promote and identify referral opportunities to enhance member relationships.
• Must be a motivated individual who is friendly and enthusiastic, with strong verbal and written communication skills, and proficiency in Windows, Word and Excel.
• Proficient in written/oral communication.
• Dependable, adaptable/flexible, detail oriented.
• Able to communicate with members in English and Spanish.

A successful candidate will be an approachable team player with a personable and professional demeanor, a desire to learn and driven to achieve outstanding results—accurately and efficiently. We seek candidates with a high school diploma, associate degree or higher and/or 3‑5 years of credit union teller/customer service or similar or related experience.

Alliance Catholic Credit Union offers an outstanding benefit package, which includes health, dental, vision, 401(k), life, AD&D, short and long‑term disability, FSA, tuition reimbursement, paid time off, paid holidays.