HOPE Partner Success Coordinator, DHN

Position: HOPE Partner Success Coordinator, DHN

Location: Detroit, MI

Job : 583

# of Openings: 1

CHN HOUSING PARTNERS

HOPE Partner Success Coordinator

We are a growing non‑profit organization based in Cleveland, Ohio that offers its employees a comprehensive benefits package, opportunities to grow within the organization, and the ability to improve the communities we serve.

CHN Housing Partners: CHN is a highly seasoned, nonprofit affordable housing developer, housing service provider and residential mortgage lender that works with its partners to solve major housing challenges for low‑income people and under‑served communities. Through our partnerships we have developed over 7,000 affordable homes, and each year serve over 60,000 families through a wide array of housing services.

We work in Ohio and neighboring states, including Michigan, to preserve and expand affordable housing, and build equitable communities. By investing in affordable housing, we are investing in families, communities, and the economy. We are investing in the power of the permanent address.

Position Summary: The HOPE Partner Success Coordinator ensures alignment, collaboration, engagement, and overall success among HOPE service delivery partners of the Detroit Housing Network (DHN). The DHN is a network of high performing HUD certified housing counseling and housing service providers in the City of Detroit dedicated to increasing housing stability and affordable home ownership for Detroit residents.

The ideal candidate is a self‑starter who can work both independently and collaboratively while managing multiple priorities. This role requires strong relationship management skills, attention to detail, and a passion for driving partner success and continuous improvement.

The rate of pay for this position is $29.81 – 31.25 per hour, commensurate with experience (paid at an hourly rate; FLSA Non-Exempt).

Essential Duties and Responsibilities:

• Partner Relationship Management
  • Support partners with eligibility, documentation, and submission requirements for HOPE and other property tax relief programs.
  • Coordinate regular check‑ins, meetings, and trainings to maintain alignment with program goals.
  • Assist with onboarding new partners and orient them to program expectations and workflows.
• Program Coordination & Oversight
  • Monitor partner activities, submissions, and outcomes to ensure timely and accurate processing.
  • Ensure partner compliance and integrity with program and Network guidelines and documentation standards.
  • Support and monitor the scheduling needs related to the HOPE program.
  • Support performance improvement efforts, as needed.
  • Maintain accurate partner records and data in Salesforce.
  • Review reports and dashboards to assess performance, utilization, and outcomes.
• Communication and Outreach
  • Distribute partner updates and resources related to program changes or deadlines.
  • Collaborate with communications teams to highlight partner and client success stories.
  • Represent the organization at partner meetings, community events, and stakeholder convenings.
• Other duties as assigned to support the overall success of the DHN.

Required:

Education:

• Associate degree and/or 2+ years of related work experience

Experience:

• Minimum of 2 years’ experience in relationship management, customer service, or a similar role.
• Proven ability to communicate effectively and build strong interpersonal relationships.
• Skilled in managing multiple tasks efficiently in a fast‑paced, customer service environment.
• Strong decision‑making skills with the ability to resolve issues independently.
• Proficient in Salesforce and Microsoft Office applications.
• Demonstrated experience working with and serving diverse populations.

Skills:

• Expertise in relationship management and delivering exceptional customer service.
• Strong process orientation with excellent analytical skills and attention to detail.
• High level of professionalism, work ethic, and commitment to producing high‑quality results.
• Superior oral and written communication skills.
• Exceptional organizational and time‑management skills with the ability to set priorities and meet deadlines.
• Strong problem‑solving abilities and conflict resolution skills.
• Compassionate, kind, and empathetic demeanor, fostering positive interactions with clients and colleagues.

Preferred:

• Bilingual in Spanish, Arabic, Bengali or other language.
• HUD Certified Housing Counselor.

Working Conditions and/or

Physical Requirements:

• Ability to perform essential job functions consistent with ADA, FMLA, and other standards.
• Regular and punctual attendance consistent with ADA, FMLA, and other standards.

Why Should You Apply?

• You want to be part of an organization where the work you do will have a positive and lasting difference in the community.
• Opportunities for on‑the‑job training and/or professional development.