Event Ticket Resolution

The Event Day Ticket Resolution position will be the first point of contact for all in-person customer service ticket authentication support during entry to Ford Field events. This role provides exceptional in-person ticket services support while quickly completing any required ticket delivery and barcode authentication research at event entry. The position also serves as a primary point of contact for all stadium operations support staff regarding handheld ticket scanning equipment and general ticketing inquiries.

• Work directly with Ticket Office Supervisors (Ticket Services & Ticket Fulfillment and Distribution) to ensure an enjoyable experience for ticketed fans at gate entry.
• Efficiently and proactively facilitate in-person customer/client services at gate entry.
• Serve as the primary point of contact for all in-person customer service ticket authentication support during event entry.
• Complete required ticket authentication research.
• Efficiently troubleshoot, resolve, and document ticket delivery/scanning service cases at the entry gate.
• Ensure escalated customer service issues are efficiently resolved, documented, tracked, and properly escalated to ticket office lead support and management.
• Demonstrate proactive awareness of ticket entry activity to ensure proper staff coverage throughout the duration of the event.
• Assist with handheld scanner distribution, collection, and hardware auditing post‑event.

• High school diploma or GED required; college degree or equivalent professional experience preferred.
• Experience in customer service and guest relations required.
• Experience or training in a retail or professional setting preferred.
• High degree of technological competence and point-of-sale experience required.
• Exceptional customer service, interpersonal, and written communication skills.
• Working knowledge of Microsoft Office products.
• Friendly, outgoing personality with genuine enjoyment in interacting with and helping fans.
• Ability to respond effectively to sensitive inquiries or complaints.
• Reliable and committed to meeting both the work schedule and job requirements.
• Excellent oral and written communication skills.
• Professional manner of speaking on the telephone/in person with guests, fans, and staff.
• Ability to be available for a minimum of 75% of all events at Ford Field, with scheduled event‑day shifts of roughly five hours.
• Requires work out of Ford Field in Detroit, MI.

The Detroit Lions, Inc. are committed to developing a diverse workforce that reflects and serves the diverse community and stakeholders we love. We consider applicants without regard to any legally protected characteristic. Candidates may voluntarily self-identify their gender, race/ethnicity, disability, and veteran status. This information will be confidential and will not be considered in hiring decisions.