Concierge

Job Details

Job Location:

Lafayette Park Apartments - Detroit, MI 48207

Are you a customer-focused professional who enjoys creating exceptional experiences for residents and guests? We are seeking a Concierge to serve as the first point of contact for one of our premier apartment communities. This position is ideal for an individual with outstanding communication skills, a professional demeanor, and a passion for delivering exceptional customer service.

In this resident-facing role, you will help create a welcoming environment, assist residents and visitors, and support the day-to-day operations of the community. We are looking for someone who is organized, dependable, and committed to providing a first-class resident experience.

• Welcome residents, guests, and prospective residents in a professional and friendly manner
• Manage the front desk and serve as the primary point of contact for inquiries and requests
• Answer phones, respond to emails, and assist with general community information
• Coordinate resident packages, deliveries, and visitor access
• Assist with resident events and community engagement activities
• Monitor building access and help maintain community security procedures
• Handle resident service requests and communicate with onsite teams to ensure timely resolutions
• Maintain accurate records, logs, and reports as needed
• Support the onsite management team with administrative and clerical tasks
• Deliver exceptional customer service while creating a positive resident experience

• Previous customer service, hospitality, concierge, front desk, or administrative experience preferred
• Professional appearance and positive attitude
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Ability to remain calm and professional in a fast-paced environment
• Proficiency with Microsoft Office applications
• Ability to work evenings, weekends, and holidays as required
• Strong attention to detail and problem-solving skills
• Previous multifamily, hotel, or hospitality experience is a plus

Friedman Real Estate is an Equal Opportunity Employer. Applicants are considered regardless of race, color, religion, creed, sex, pregnancy, family responsibility, national origin or ancestry, citizenship, marital status, sexual orientation, transgender status, veteran's status, genetic information, or status as a qualified individual with a disability or any other protected characteristic in accordance with applicable law.

• Blue Cross Blue Shield health insurance plans
• Delta Dental
• Vision
• Pet Insurance
• Company paid life insurance along with life insurance buyup
• 401(k) Match
• Company paid Long Term Disability after 2 years of service

• Continuing education reimbursement benefits
• Referral bonuses for new employees and new business
• Recognition program
• Three tier PTO plan
• Paid Parental Leave
• Training seminars for leadership and professional development
• Friedman Swag