Customer Service Representative

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Full Time Clerical Hart, MI, US

2 days ago Requisition

POSITION OVERVIEW:

Primary responsibility is acting as a liaison between customers and our company; while performing duties assisting with order entry, invoicing, account questions, production data entry, invoicing, billing, schedule delivery appointments and other queries.

RESPONSIBILITIES AND RESULTS

• Perform general office duties such as filing, answering telephones, and handling routine correspondence.
• Assist with placement of orders, revisions or cancellations and effectively communicate with Production Staff.
• General support to Accounts Receivable Specialist(s) such as process invoices and assists with invoice collections.
• Communicate with Sales Manager(s) and Customers pertaining to account questions.
• Accurately enter data from production into inventory software.
• Schedule delivery appointments by working closely with the Transportation Manager and with the Customers Traffic Department(s).
• Work with Customer Service Manager to ensure proper customer service is being delivered.
• Additional duties as assigned.

Education

• Associates Degree

Work Experience

• Two (2) or more years customer service and/or general office experience preferred

Skills and Knowledge

• Ability to write reports and business correspondence.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages and volume. Ability to apply concepts of basic algebra.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• To perform this job successfully, an individual should have knowledge of Microsoft Office.

Supervisory Responsibilities

• None

BEHAVIORAL REQUIREMENTS

As part of a team-based work environment, must be able to demonstrate the following Job

Competencies:

• Team Orientation
  - Shows skill and ease at working in groups; works with others to achieve better results and forges close working relationships and alliances to get things done; is quick to cooperate versus expect others to bend to his/her wishes; supports joint ownership and shared recognition for results; recognizes advantages of group participation in planning and problem solving.
• Attention to Detail
  - Committed to exactness and precision in task completion; identifies, pays attention to, and works to understand details; thorough and consistent in following up at detail level; seeks to become expert in disciplines related to adopted career path to ensure quality and precision in work; takes pride in knowledge base and level of expertise.
• Takes Personal Responsibility in Individual Contributor Role
  - Demonstrates attitude and commitment to take personal responsibility for results, even when in team environment with no authority over others; will step up to fill gaps so results can be assured; avoids excuses as explanations or defending/justifying negative but preventable outcomes.
• Practical Intelligence
  - Absorbs new information quickly and is comfortable dealing with abstract concepts and relationships; relates new information to previously acquired knowledge to expand and refine frame of reference; enjoys learning and expanding breadth and depth of understanding on variety of subjects.
• Reliability/Dependability
  - Responds to internal customer needs, questions, and concerns in accurate and timely manner. Follows through on commitments, assignments, and tasks; is at work when scheduled; takes timely breaks/lunches; uses work time wisely.
• Respects Diversity
  - Respects the Company's diverse workforce, and behaves in a manner that does not cause harm to others based on age, race, ethnicity, gender, sexual orientation or religious believes.
• Adaptability
  - Has ability to focus on the benefits of change and see it as positive; approaches change…