Customer Service Representative
Job in
Detroit, Wayne County, Michigan, 48228, USA
Listed on 2026-08-14
Listing for:
Pierce, Monroe & Associates LLC
Full Time
position Listed on 2026-08-14
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Call Center / Support
Job Description & How to Apply Below
The Customer Service Representative responds to telephone calls from citizens contesting parking tickets, wanting to schedule appointments, seeking information, or paying for their tickets.
Essential Duties and Responsibilities- Receive incoming telephone calls and assist citizens in resolving issues
- Process dispositions from pretrial conferences/hearings
- Issue refunds and document refund requests
- Maintain required necessary documents
- Work in a productive, safe, and cooperative manner in accordance with all company policies and procedures
- Promote and maintain a positive work environment
- Conduct other duties and special projects as assigned
- Excellent verbal and interpersonal communication skills
- Strong analytical problem-solving skills
- Excellent attention to detail and accuracy
- Intermediate level PC skills – working knowledge of Microsoft Word, Excel, and Outlook
- Ability to work with minimal direct supervision
- Ability to multitask
- The representative must maintain proficiency in all divisional procedures.
High school diploma or equivalent
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