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Guest Experience Advocate & NPS Leader
Job in
Detroit, Wayne County, Michigan, 48228, USA
Listed on 2026-08-17
Listing for:
Hertz
Full Time
position Listed on 2026-08-17
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Hertz in Detroit is seeking a Customer Experience Associate to deliver outstanding service, handle first contact resolution, and enhance guest satisfaction. This role emphasizes empowering staff to provide exceptional hospitality at the counter and maintain a culture focused on customer care.
You will serve as the primary NPS liaison for management, analyze results, and coach teams to improve guest experience while ensuring policy compliance and professional conduct across all interactions.
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