Customer Care
Job in
Detroit, Wayne County, Michigan, 48226, USA
Listed on 2026-08-27
Listing for:
Kennedy Services
Full Time
position Listed on 2026-08-27
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
DESCRIPTION:
The Customer Care Representative will help set up payment plans, document account issues, and assist with offering log term solutions to lower the amount due.
RESPONSIBILITIES:
- Creating and updating customer accounts
- Assisting with account login and password issues
- Managing account preferences and settings
- Transponder and KTAG Support:
- Ordering and activating KTAG’s
- Troubleshooting KTAG issues
- Processing lost or stolen KTAG’s
- Explaining toll charges and billing statements
- Processing payments and resolving payment issues
- Setting up and managing auto-payment options
- Addressing billing disputes and discrepancies
- Assisting customers with account statements
- Explaining policies and fees
- Processing payments and disputes
Providing information on toll rates, payment options, and locations
Offering guidance on using the DriveKS website or mobile app efficiently
Answering questions about road closures, construction, and maintenance
Assisting customers with online account management
Troubleshooting issues with the DriveKS website or mobile app
Providing guidance on using electronic payment methods
REQUIREMENTS:
- Excellent phone etiquette with the ability to speak clearly and professionally
- Experience with debt collections, call center work, or soft sales is a plus
- Must have a friendly and positive approach to difficult situations
- Ability to remain calm under pressure
- Type at least 25 wpm with >85% accuracy
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