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Mortgage Customer Advocate: Delinquency Solutions
Job in
Detroit, Wayne County, Michigan, 48228, USA
Listed on 2026-08-28
Listing for:
Customer Service
Full Time
position Listed on 2026-08-28
Job specializations:
-
Customer Service/HelpDesk
Bilingual -
Finance & Banking
Job Description & How to Apply Below
Customer Service Mortgage team seeks a Mortgage Customer Advocate to be the main contact for homeowners with past-due loans, explain options, and help resolve delinquent accounts before escalation. The role emphasizes compliant servicing, empathy, and collaboration with Loss Mitigation and Compliance teams.
The ideal candidate has 1+ years in mortgage servicing or related fields, strong communication skills, and familiarity with MSP or similar systems. Bilingual abilities are a plus.
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