Sea Logistics Operational Care Specialist, Import

It's More Than A Job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

The Operational Care Specialist plays a critical role in delivering an exceptional experience for our internal customers every time they engage with the Operational Care Center (OCC). As a key member of the OCC team, this role serves as a primary point of contact for Customer Care Locations (CCLs), providing proactive support, resolving operational challenges, and ensuring timely follow-up on inquiries and issues.

The Operational Care Specialist collaborates closely with Customer Care teams and other internal stakeholders to drive service excellence, enhance customer satisfaction, and support efficient operational execution.

• Manage and process shipment files with a high degree of accuracy, ensuring compliance with company policies and procedures while maintaining real-time shipment visibility and operational integrity.
• Monitor, prioritize, and respond to customer-specific needs through multiple communication channels, delivering timely solutions and an exceptional customer experience.
• Partner with Customer Care Locations (CCLs) to support customer commitments by analyzing KPI performance, identifying improvement opportunities, and assisting with the implementation of corrective and preventive actions.
• Collaborate with the Systems Process Team to drive the adoption and utilization of automation solutions that enhance Operational Care processes and efficiencies.
• Ensure customer information is accurately maintained within core operating systems and tools, including coordinating Business Profile creations and updates, as well as managing and maintaining relevant Wiki documentation.
• Proactively identify and resolve operational issues, escalating concerns as needed to minimize service disruptions and support customer satisfaction.
• Foster strong cross-functional relationships with Customer Care and operational teams to ensure seamless execution and continuous service improvement.

• 1+ years of experience in logistics, freight forwarding, or supply chain operations preferred.
• Sea Import experience is considered an asset.
• A degree or diploma in Supply Chain Management, Logistics, Business, or a related field may be considered in lieu of industry experience.
• Strong customer service, communication, and relationship-building skills.
• Excellent organizational, analytical, and problem-solving abilities.
• Ability to manage competing priorities and thrive in a fast-paced environment.
• Proficiency with Microsoft 365 applications, including Outlook, Excel, Word, and Teams.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.

Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job…