Return Agent - Rental Car Return Specialist; DTW

Overview

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands. This role is a Return Agent at the National/Alamo brand. The Return Agent provides superior, friendly, efficient service during all aspects of the rental car return process.

Location:

Detroit Metro Airport (DTW) – 338 Lucas Dr., Detroit, MI 48242.

Pay:
Starts at $17 per hour plus monthly bonus incentives.

Schedule:

Full‑time position. Requires open availability, including mornings, afternoons, evenings, weekends, and holidays.

Union environment.

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Training and development

• Greet all customers using prescribed dialogue as they arrive on the lot.
• Remind customers to check for personal belongings.
• Identify any items found in the vehicle with a unit number, date, time, and forward them to lost and found.
• Advise and review rental charges; provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal.
• Thank customers using the prescribed dialogue.
• Inquire about service, satisfaction and document any dissatisfaction.
• Check vehicles for damage on arrival and direct customers to the counter for damage/loss reports.
• Determine if the vehicle is being returned with a full tank of gas.
• Complete a service alert for any mechanical or body damage communicated by the customer.
• Identify and manage vehicles on system hold for turnback, time or mileage, recall, or other lock; verify their movement to the proper lot location.
• Tag vehicles flagged for grounding or preventative maintenance; verify movement to the correct lot.
• Keep lot organized for ease of access and traffic flow.
• Seek to improve job performance through self‑assessment, skill development, training and goal setting.
• Maintain reliable attendance and punctuality.
• Perform miscellaneous job‑related duties as assigned.

• At least 18 years old.
• Authorized to work in the U.S. and not require sponsorship.
• High School Diploma or G.E.D. required.
• Minimum of 6 months customer service experience.
• Valid driver's license with no more than two moving violations within the last three years.
• No drug or alcohol related convictions on driving record in the last five years.
• Ability to work outdoors (parking lot and garage) in various weather conditions with long periods of standing.
• Ability to work varying shifts, including morning, evening, night, weekend and holiday.

Equal Opportunity Employer/Disability/ Veterans