Support Specialist - Tour of Duty Associate; Military Veteran or Military Spouse

People Support Specialist
- Tour Of Duty Associate

As a People Support Specialist
- Tour Of Duty Associate, you'll develop meaningful hands-on experience at an award-winning organization while making a real impact on both team members and the business. You'll become a valued member of the team and participate in local events that connect you with your community and peers. This is your opportunity to make a difference and build a strong foundation for your future career.

About the role:

• Assist team members with a variety of questions and help solve problems related to their team member experience
• Access all available resources and ask diagnostic questions to effectively troubleshoot systems access concerns
• Support new team members with the benefits enrollment process to ensure a smooth onboarding
• Prioritize, schedule, and escalate requests as necessary to the appropriately experienced Pulse resource
• Deliver outstanding client service in line with our ISMs when fielding incoming help requests from end users
• Resolve HR-related questions by identifying recurring issues and common themes, and perform post-resolution follow-ups to ensure complete satisfaction

About you:

• Must be a recently transitioned military veteran, military spouse, or actively serving National Guard or Reservist
• Experience in customer service
• Proficient with the Microsoft Office suite
• Comfortable providing assistance to others via phone, chat, and email
• Naturally curious and resourceful, with the ability to think creatively to tackle challenges
• Possess an innovative mindset, always eager to learn and improve
• Driven by a passion for the field of human resources

Preferred Qualifications:

• Experience working with Service Management platforms such as Cherwell, Service Now, or Salesforce

Our team members fuel our strategy, innovation, and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind.

Rocket is a Detroit-based company made up of businesses that provide simple, fast, and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we're a publicly traded company involved in many different industries, including mortgages, fintech, real estate, and more. We're insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard.