Member Service Representative

Company Description

Diversified Members Credit Union (DMCU) is a long-standing financial institution that has served Michigan communities since 1929, focusing on stability, member value, and service. Membership is open to individuals who live, work, worship, or attend school in Michigan, and more than 25,000 members benefit from a full range of financial products, services, and expert guidance. With over $500 million in assets, DMCU operates four branches in Detroit, Novi, and Clawson, supported by extensive Co-Op Share Branch locations and surcharge-free ATMs.

The organization prioritizes community involvement and member support at every life stage, from saving for college to planning for retirement. DMCU is federally insured by the NCUA and operates as an Equal Housing Lender.

The Member Service Representative is a full-time, on-site role based in the Detroit Metropolitan Area. This position is responsible for providing exceptional service to members in person and by phone, including opening and maintaining accounts, processing deposits and withdrawals, and assisting with loan and product inquiries. The role includes answering questions about credit union services, resolving member issues, and accurately handling financial transactions while adhering to policies and regulations.

The Member Service Representative will use computer systems to update member information, process applications, and access account data, while promoting appropriate financial products and services to meet member needs. This role also involves working collaboratively with team members to support branch operations and contribute to a positive, professional environment.

• Candidates should possess strong Customer Service and Communication skills to interact effectively with members and colleagues.
• Candidates should demonstrate excellent Phone Etiquette for handling inbound and outbound calls in a professional manner.
• Candidates should have solid Computer Literacy skills for using banking software, data entry, and basic office applications.
• Candidates should possess a foundational understanding of Finance to support account servicing, transaction processing, and product discussions.
• Additional beneficial qualifications include attention to detail, basic cash-handling experience, problem-solving skills, and the ability to work in a fast-paced, member-focused environment.
• High school diploma or equivalent is required; prior experience in banking, credit unions, or retail customer service is preferred.