Customer Service Agent

About Us:
At Sharpcontra, we are committed to providing exceptional customer service and operational excellence in all our service areas. With a dedication to professionalism and client satisfaction, we create seamless experiences for our guests and business partners. Our team thrives in a supportive, structured environment that values collaboration, integrity, and attention to detail.

We are currently seeking a Customer Service Agent to join our growing team in Detroit. The ideal candidate will serve as the first point of contact for customers, providing professional support, resolving inquiries, and ensuring a positive customer experience.

• Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner
• Provide accurate product and service information
• Resolve complaints and upscale issues as needed
• Maintain records of customer interactions and transactions
• Collaborate with team members to improve customer service processes
• Ensure high levels of customer satisfaction and professionalism at all times

• Proven experience in a customer service or call center environment
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and work under pressure
• Basic computer proficiency and familiarity with customer management software

Competitive salary: $33,000 – $41,000 annually

• Opportunities for career advancement and skill development
• Paid training and onboarding
• Health, dental, and vision insurance packages
• Supportive team environment
• Paid time off and holidays