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Customer Service Rep Customer Success Management HelpDesk/Support Client Relationship Management

Account Specialist - Customer Service

Job in Detroit, Wayne County, Michigan, 48205, USA
Listing for: Rize Home
Full Time position
Listed on 2026-09-22
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Customer Success Management, HelpDesk/Support, Client Relationship Management
Job Description & How to Apply Below

Floyd is seeking an energetic, collaborative and customer focused individual to join our team! The Account Specialist is responsible for providing effective, world-class, customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with tam members within the customer service department. This position will take a proactive approach to service and overall customer experience.

Primary Responsibilities

  • Work CRM tickets in support of Customer Service team, including difficult issues. Establish supportive, trusting relationships with warehouse, product and customer service teams.
  • Manage trade program with Product Manager including oversight of opening of new trade accounts and re-establishment of inactive accounts.
  • Process new retail orders and proactively coordinate with the Product Manager to correspond with customers to confirm satisfactory order completion.
  • Ensure timely and accurate responses to all customers.
  • Facilitate customer inquiries or issues with appropriate internal departments.
  • Follow-up on customer issues to ensure resolution.
  • Boost CRM AI bot interactions to improve responses and resolutions.
  • Provide timely feedback to the company regarding service failures and/or customer complaints.
  • Stay up to date and knowledgeable with the company product line, promotions and any inventory issues.
  • Recommend improvements in products, packaging, shipping, service, or procedures to further enhance customer experience.
  • Maintain positive customer and team interactions and relationships.
  • Assist with special projects including shed sales or other promotional events, and perform other duties as assigned.

    • Competencies:

    • Customer/Client Focus
    • Problem Solving/Analysis
    • Time Management
    • Detail Oriented and Highly Organized
    • Communication Proficiency

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