Part Time Lead Patron Service Representative

Start Date 09/17/2026

End Date 09/24/2026

Position Type

Part Time

Category

Marketing

LEAD PATRON SERVICE REPRESENTATIVE

Department:
Patron Sales and Service

FLSA Status:
Exempt

Salary Grade: 2

Salary Wage: $18.50 per hour

Work Location:

Onsite

FT/PT:
Part-time

Last Revision Date:
September 15, 2026

The Organization: The Detroit Symphony Orchestra (DSO) is known internationally for trailblazing performances, collaborations with the world’s foremost musical artists, and a deep commitment to serving our community. Making its home in historic Orchestra Hall at the Max M. and Marjorie S. Fisher Music Center, the DSO actively pursues its vision to be an inclusive and culturally relevant community where all people can experience their world through music.

The DSO is a complex organization. Operating
365 daysper yearin historic Orchestra Hall, one of America’s most acoustically perfect concert halls,we are a performing arts institution, an educational facility, and a community center. We are governed by an independent Board of Directors and employ both union and non-union employees as musicians, stage crew, and administrative staff. Creating a unified culture throughout the institution is an organizational imperative, and we are guided byourvalues of excellence,inclusion,care,collaboration,and innovation.

The DSO is also deeply invested in the city of Detroit; through our Detroit Strategy initiative, we are expanding the DSO’s participation in the growth and well‑being of the city.

The DSO offers a unique, fast‑paced working environment,an excellent overall compensation package, andis an Equal Opportunity Employer.

Formore information visit (Use the "Apply for this Job" box below). .

Position Summary:

The Lead Patron Service Representative (PSR) supports and assists the Director and Manager of Patron Sales & Service in leading the operations of the Patron Sales & Service team to provide exceptional service and drive ticket sales for the Detroit Symphony Orchestra. This role will provide oversight and support to PSRs in their day-to-day work with patrons, ensuring a high standard of customer service, and help resolve tasks that require more experience and knowledge.

The Lead will be responsible for supervising ticket sales, handling complex customer issues, and assisting with administrative tasks.

Specific

Duties and Responsibilities:

• Lead and supervise a team of Patron Service Representatives in their day-to-day calls with patrons while providing guidance, training, and support. At all times, ensure a high level of customer service is maintained by box office staff.
• Assist with ticket sales during peak times using Tessitura to accurately process transactions.
• Ensure all box office operations comply with DSO policies, procedures, and safety regulations.
• In collaboration with the Director of Patron Sales & Service, monitor and evaluate the performance of box office staff, providing feedback and guidance in support of exceptional customer service. Report any performance issues to the Director of Patron Sales & Service.
• Handle cash, credit card, and other forms of payment securely, ensuring all transactions are processed correctly. Enforce cash handling and customer service standards.
• Address and resolve complex customer issues, complaints, and disputes in a professional and courteous manner.
• Stay current with DSO schedules, seating charts, and any changes to provide accurate information to patrons and staff.
• Provide information about events, seating options, pricing, and venue policies to patrons and staff
• Other duties as assigned.

Required Qualifications:

• 1+ year experience working in a box office
• Demonstrated excellence in customer service
• Detail-oriented and organized
• Ability to multitask and efficiently work under pressure in a fast-paced…