Customer Success Executive

Who we are…

Global Data operates an intelligence platform that empowers leaders to act decisively in a world of complexity and change. By uniting proprietary data, human expertise, and purpose-built AI into a single, connected platform, we help organizations see what’s coming, move faster, and lead with confidence.

Our solutions are used by over 5,000 organizations across the world’s largest industries, delivering tailored intelligence that supports strategic planning, innovation, risk management, and sustainable growth.

Global Data is at a pivotal point in its growth journey, and we need curious, ambitious, courageous people to support us in achieving our vision to deliver intelligence that transforms uncertainty into opportunity for the world’s most successful organizations.

Our big ambitions mean that life at Global Data is fast paced, entrepreneurial and rewarding. Working together in an intellectually challenging environment, where learning is super-charged to keep us on our toes, the highly stimulating, fast-paced, global environment we operate in, and our bold ambitions result in unique learning opportunities for our people.

Headquartered in London, with offices across the UK, US, Dubai, India and Australia, Global Data serves a worldwide customer base with progressive solutions of the highest quality.

We’re looking for a Senior Customer Success Executive (CSE) to build strategic, long-term customer partnerships and drive measurable business outcomes using an AI-first approach.

This role goes beyond traditional customer success or account management. You’ll act as a trusted advisor, guiding customers from onboarding through value realization, adoption, and growth
-using AI-powered insights to proactively identify opportunities, risks, and next-best actions.

You will own customer success end-to-end, helping customers unlock ROI, influence strategic decisions, and embed our solutions into how they operate.

Lead Customer Outcomes

• Build strong, value-led relationships with customers, ensuring they achieve meaningful ROI from our solutions.
• Diagnosing customer needs to understand priorities, challenges, and success criteria.
• Develop and lead implementation and success plans that align customer goals with clear outcomes.
• Design and execute service plays to drive adoption, value, and consumption across the year.

Use AI & Insights to Lead Proactively

• Leverage AI-driven analytics and customer health signals to anticipate needs, risks, and growth opportunities.
• Move customer conversations from usage metrics to business impact and progress.
• Use predictive insights to segment customers, prioritize engagement, and personalize success strategies at scale.
• Apply industry and market insight to help customers respond to emerging challenges and opportunities.

Partner Across Teams

• Work closely with Account Management, Commercial, Research, and Product teams to ensure customer objectives are clearly understood and supported.
• Partner on onboarding to ensure fast time-to-value and strong early alignment.
• Identify and support expansion, consulting, and upsell opportunities based on demonstrated customer value.
• Contribute to cross-functional Customer Success initiatives that improve consistency, scale, and impact.

Champion the Voice of the Customer

• Act as the voice of the customer within the business, providing clear feedback to inform product, research, and service improvements.
• Build trusted relationships with both operational and senior stakeholders.
• Maintain accurate customer records and insights into relevant systems to support data-driven decision-making.
• Be an active contributor to a strong, collaborative Customer Success culture.

Required

• Experien…