Customer Service Manager

Passionate people create exceptional things.

At Atlas Copco, we believe in challenging the status quo, always looking for a better way.

Our leading-edge technology in self-pierce riveting and industrial dispensing enables us to innovate for the future. We believe that people make it happen, and with us, you are empowered to act.

Your ideas can make a real difference and contribute to the quality of life for people everywhere.

Learn more about who we are and what we do here:

As a Customer Service Manager, your mission is to provide guidance, training, and support to the customer service department as it relates to customer requirements, production portals, electronic communications, CUMES management, ERP management and other relevant responsibilities in New Hudson, MI. You will report to the Operations Manager.

You will:

• Provide leadership and support to the Customer Service team. Ensuring 100% accuracy in transactions and complete customer satisfaction with the service ordering and delivery processes.
• Develop overall training processes to ensure consistency in operating.
• Determine gaps in processes and work with the team to ensure that they are closed.
• Regularly monitor transactions to ensure accuracy and compliance with approved processes.
• Process and review customer orders using both Syspro and Cadacus.
• Collaborate with Production, IT, Sales, APQP Engineer and Project Management to ensure customer demands are being met and that all important data is collected to begin the business process with a new customer.
• Work with Finance department to confirm accurate pricing and the completion of daily invoicing.
• Follow up on customer inquiries regarding service order status, pricing, delivery, etc.
• Must have flexibility to work hours as required to support the customer. Off-Site support during off hours as needed.
• Participate in customer communication and visits.
• Lead the customer service department.
  • Perform employee appraisals
    • Create required development plans
    • Monitor performance
• Other duties as assigned.

Passionate people create exceptional things.

At Atlas Copco, we believe in challenging the status quo, always looking for a better way.

Our leading-edge technology in self-pierce riveting and industrial dispensing enables us to innovate for the future. We believe that people make it happen, and with us, you are empowered to act.

Your ideas can make a real difference and contribute to the quality of life for people everywhere.

Learn more about our culture and people here by clicking here: (Use the "Apply for this Job" box below).-jobs

Learn more about who we are and what we do here:

A Workplace for Everyone | Atlas Copco North America
- You Tube

Atlas Copco IAS | SPR Joint Development
- You Tube

As a Customer Service Manager, your mission is to provide guidance, training, and support to the customer service department as it relates to customer requirements, production portals, electronic communications, CUMES management, ERP management and other relevant responsibilities in New Hudson, MI. You will report to the Operations Manager.

You will:

• Provide leadership and support to the Customer Service team. Ensuring 100% accuracy in transactions and complete customer satisfaction with the service ordering and delivery processes.
• Develop overall training processes to ensure consistency in operating.
• Determine gaps in processes and work with the team to ensure that they are closed.
• Regularly monitor transactions to ensure accuracy and compliance with approved processes.
• Process and review customer orders using both Syspro and Cadacus.
• Collaborate with Production, IT, Sales, APQP Engineer and Project Management to ensure customer demands are being met and that all important data is collected to begin the business process with a new customer.
• Work with Finance department to confirm accurate pricing and the completion of daily invoicing.
• Follow up on customer inquiries regarding service order status, pricing, delivery, etc.
• Must have flexibility to work hours as required to support the customer. Off-Site support during off hours as needed.
• Participate in customer communication and visits.
• Lead the customer service department.
  • Perform employee appraisals
    • Create required development plans
    • Monitor performance
• Other duties as assigned.

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

• Preferred 3-5 years of direct customer service experience –…