Academic Services Officer I​/II – College Success Coach

Academic Services Officer I/II – College Success Coach

Wayne State University is searching for an experienced Academic Services Officer I/II – College Success Coach at its Detroit campus location. Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high‑quality education. Our deep‑rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society.

• Monitor and report student progress using unit and university tracking and reporting systems.
• Effectively engage students in broad discussions and associated goals and activities from initial college preparedness through career planning.
• Intrusively monitor and support students using university systems, face‑to‑face sessions, small groups, or events and programs as appropriate.
• Assist with departmental outreach, including student informational sessions, membership recruitment, and new student orientation.
• Partner with unit leadership to design and execute tailored retention efforts across the assigned student group.
• Communicate W360’s academic and non‑academic requirements, policies, and procedures effectively and accurately; maintain program‑related awareness.
• Participate in unit and/or University committees; serve as liaison between W360 and college, schools, and other units within the University.
• Work with the assigned student group and their academic advisers to encourage regular department advising engagement.
• Maintain appropriate professional boundaries with students, staff, and faculty at all times and avoid any behavior or relationship that could be perceived as in conflict with institutional policies and ethical standards regarding professional conduct and campus relationships.
• Prepare written/oral weekly and semesterly reports.
• Continuously develop knowledge of best practices, policies, procedures, technological tools, etc., concerning program population needs.
• Perform duties as assigned by Sr. Director and Associate Director(s).

• Bachelor’s degree in Guidance Counseling, Psychology or related field.
• Master’s degree required for Academic Services Officer II.
• Experience with diverse and underrepresented student populations.
• Ability to relate well and establish rapport with students, other staff, faculty, parents, and community.
• Demonstrated ability to work effectively with students of varying levels of academic preparedness.
• Computer literacy.
• Ability to plan and manage small‑scale academic programming/projects.
• Must be available to work evening and weekend hours as needed.
• Ability to work with and without supervision and in consultation with experienced colleagues.

Preferred qualifications:

Experience in supporting students through intervention, academic recovery, and persistence.

H92 - VP Student Affairs

H9212 - Office of Academic Student Affairs (H9212)

• Regular Employee
• Job type:
  Full Time
• Job category:
  Academic/Faculty

• Compensation type:
  Annual Salary
• Hourly rate:
• Salary minimum: TBD
• Salary hire maximum: TBD

Office environment

• Number of openings: 1
• Reposted position:
  No
• Reposted reason:
  None (New Requisition)
• Prior posting/requisition number:

University policy requires certain persons who are offered employment to undergo a background check, including a criminal history check, before starting work. If you are offered employment, the university will inform you if a background check is required.

The university welcomes applications from persons with disabilities and veterans. Wayne State is an equal opportunity employer.