Academic Services Officer I​/II – College Success Coach

Academic Services Officer I/II – College Success Coach

Wayne State University is searching for an experienced Academic Services Officer I/II – College Success Coach at its Detroit campus location.

Wayne State is a premier, public, urban research university locatedin the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Ourdeep-rooted commitment to excellence, collaboration, integrity,diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society.

Wayne State University is searching for an experienced Academic Services Officer I/II – College Success Coach at its Detroit campus location.

Wayne State is a premier, public, urban research university locatedin the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Ourdeep-rooted commitment to excellence, collaboration and integritycreates exceptional educational opportunities which prepare students for success in a global society.

Warrior 360 (W360) is a comprehensive student support model and community that promotes the success of up to 150 incoming first-year students from admission through graduation. In collaboration with a team of professionals, W360 Success Coacheswill manage a caseload of current and first-year students, guidingthem through key academic milestones and related student experiences. This role directly supports students at various classstandings, with special emphasis on working with first-year students and those adjusting to the college experience and university life.

• Monitor and report student progress using unit and universitytracking and reporting systems.
• Effectively engage students in broad discussions and associatedgoals and activities from initial college preparedness throughcareer planning
• Intrusively monitor and support students using universitysystems, face-to-face sessions, small groups, or events and programs as appropriate.
• Assist with departmental outreach, including studentinformational sessions, membership recruitment, and new studentorientation.
• Partner with unit leadership to design and execute tailoredretention efforts across the assigned student group.
• Communicate W360’s academic and non-academic requirements,policies, and procedures effectively and accurately; maintain program-related awareness.
• Participate in unit and/or University committees; serve asliaison between W360 and college, schools, and other units withinthe University.
• Work with the assigned student group and their academic advisors to encourage regular department advising engagement.
• Maintain appropriate professional boundaries with students,staff, and faculty at all times and avoid any behavior orrelationship that could be perceived as in conflict with institutional policies and ethical standards regarding professional conduct and campus relationships
• Prepare written/oral weekly and semesterly reports.
• Continuously develop knowledge of best practices, policies,procedures, technological tools, etc., concerning programpopulation needs.
• Perform duties as assigned by Sr. Director and Director(s).

• Bachelor's degree in Guidance Counseling, Psychology or related field
• Master's degree required for Academic Services Officer II
• Experience with diverse and underrepresented student populations
• Ability to relate well and establish rapport with students, other staff, faculty, parents, and community.
• Demonstrated ability to work effectively with students of varying levels of academic preparedness.
• Computer literacy.
• Ability to plan and manage small-scale academicprogramming/projects.
• Must be available to work evening and weekend hours asneeded.
• Ability to work with and without supervision and in consultation with experienced colleagues

Experience in supporting students through intervention, academicrecovery, and persistence.

H92 - VP Student Affairs

H9212 - Office of Academic Student Affairs (H9212)

• Regular Employee
• Job type:
  Full Time
• Job category:
  Academic/Faculty

• Compensation type:
  Annual Salary
• Hourly rate:
• Salary minimum: TBD
• Salary hire maximum: TBD

Office Environment

• Number of openings: 1
• Reposted position:
  No
• Reposted reason:
  None (New Requisition)
• Prior posting/requisition number:

University policy requires certain persons who are offered employment to undergo a background check, including a criminal history check, before starting work. If you are offered employment,the university will inform you if a background check is required.