Learning and Development Specialist

Most companies claim to have the best people. We say to them, "Keep dreaming." Our people are second to none. They set us apart with their entrepreneurial spirit and ambition. They come to us from the likes of Amazon, Microsoft, Nordstrom, Starbucks and the sports world, bringing energy, bold ideas and a willingness to dive into the unfamiliar. It's our people that make BDA the top global Merchandise Agency to work for.

Location: Plainfield, IN, Atlanta GA or Troy MI

• At BDA, we believe that regular in-person collaboration is a key part of the role. To be considered, you
  must live within commuting distance from the following locations:
  Plainfield, IN, Atlanta GA or Troy MI to be onsite 4 days a week.

As our Learning and Development Specialist you will oversee and coordinate training for our warehouse operations teams. The L&D Specialist will have an active role in developing, creating, implementing, and maintaining a robust learning culture  ideal candidate is someone who enjoys being on the floor, observing daily operations, and turning real-world insights into better training experiences. This role will build greater structure, consistency, and accountability into our warehouse training.

• Deliver training including onboarding, upskilling, systems, role-based competencies, customer experience standards, and compliance through in-person and virtual sessions.
• Manage logistics for training sessions, including scheduling, attendance tracking, and coordination with functional leaders. Support course administration in the LMS platform (e.g., Workday), including attendance, grading, and assessment tracking. Ensure data accuracy and compliance, escalating issues as needed.
• Facilitate simulations, coaching, and skills practice sessions to reinforce learning and observe application. Provide actionable feedback to participants and share insights with functional leaders for continued adoption and reinforcement.
• Lead hands‑on onboarding and skills training for warehouse associates across picking, packing, replenishment, equipment operation, and safe working practices
• Facilitate learning across multiple modalities, including in-person, virtual, and on‑the‑floor coaching.
• Evaluate existing operator - led training and build improved, scalable training programs.
• Maintain training documentation, certification tracking, and recertification processes for operational and safety‑critical training.
• Support or deliver training related to forklift / powered industrial truck operation, safe material handling, and warehouse safety practices.
• Conduct skills assessments to verify readiness for independent work on the floor.

• Track and measure learning impact, including speed to competency and performance outcomes.
• Ensure all training meets compliance, safety, and operational standards.
• Identify skill gaps and implement targeted upskilling solutions.
• Partner with leaders to develop career pathways and growth plans for team members.

• Create clear, practical instructional materials (SOPs, quick guides, job aids).
• Continuously evaluate and refine training programs using learner feedback, observations, and performance data.
• Support implementation and maintenance of digital learning solutions and LMS workflows.

• Minimum 4 years of experience facilitating training programs, including both in-person and virtual environments; experience in operations specific environments preferred.
• Experience curating and organizing learning content and collaborating with instructional design teams to ensure program accuracy, relevance, and alignment with business needs.
• Experience supporting…