Field Service Engineer - Physical Measurements

Location:

Chicago, IL
- Detroit, MISalary: $79,000 - $81,500 per year

Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world. Ground-breaking scientific research, manufacturing ideas and results continue to propel Shimazu's outstanding reputation and "Excellence in Science." People dedicated to our mission have the largest impact on Shimadzu's continued growth and success. Would YOU like to join a diverse team of professionals working together with researchers, scientists and manufacturers to help better lives worldwide?

• Our Culture - A work environment that values diversity, inclusion & belonging
• Competitive Compensation - Day 1 Benefits & Competitive Salary
• Retirement Benefits - Matching 401K & Profit-Sharing Program
• Professional Growth - Clear pathways for Career, Leadership and Personal Development
• Health Benefits - Flexible Spending/Health Savings Accounts
• Work-Life Balance - Generous & Front-Loaded Paid Time Off Plan
• Education - Tuition Assistance Program for both graduate and undergraduate levels
• Insurance Perks - Pet Insurance, optional Identity theft, legal pre-paid and critical care buy-up insurance benefits, generous company paid life insurance & short-term disability programs
• Work Flexibility - Business casual Dress Attire & casual (jeans) Friday!
• Employee Engagement - Employee Resource Groups to network, build a sense of community and enhance one's career and personal development

• For Service, Technical Support, Marketing & Sales Roles:
  Additional compensation is available through either an Incentive and/or Commission Plan.
• For Employees who reside in Connecticut, Massachusetts, New Jersey and California:
  Additional compensation is offered through a Cost-of-Living Adjustment (COLA)

Shimadzu Scientific Instruments is seeking a Physical Measurements Service Specialist to join our team and play a key role in providing exceptional service and support for our physical measurement instrumentation. In this position, you will be responsible for a wide range of service-related functions, including the repair, maintenance, installation, and after-hours phone support for Shimadzu products.

• Provide daily repair, maintenance, calibration and installation support for physical measurement instruments.
• Perform in-house bench repairs as needed while primarily handling field service calls with limited supervision.
• Travel within the local region and other regions if needed (including day and overnight trips) to support customer needs.
• Offer technical support via phone to customers and field personnel regarding repairs, maintenance and installations.
• Provide training to customers and internal personnel on proper instrument operation and maintenance.
• Accurately document all repairs, product failures, and improvements to ensure compliance with company standards.
• Assist in the development and execution of preventative maintenance procedures for instruments.
• Maintain and control repair parts inventory in the assigned region.

• Bachelor's degree in Material Science, Engineering, or a related field; or equivalent experience.
• At least 1 year of experience (2+ years preferred) in field support of physical measurement instrumentation; UTM, fatigue testers, Hardness testers, thermal analyzers, particle size analyzers, X-ray, or similar products.
• Strong technical knowledge and understanding of physical measurement instruments such as testing machines, or similar products.
• Excellent communication and customer relations skills.
• Ability to travel within the assigned territory, including overnight stays as needed.
• Ability to troubleshoot complex instrumentation issues and provide effective solutions.

At Shimadzu Scientific Instruments, we believe in providing structured career paths that recognize and reward talent. If your expertise surpasses the level specified in the listed position, we offer the flexibility to upgrade positions to better suit your qualifications accompanied by a salary adjustment.

This full-time, non-exempt position comes with a comprehensive benefits package. In your first year, you will receive 10 paid vacation days, 8 paid personal days, 8 paid scheduled holidays and 3 paid floating holidays (Residents of…